Receptionist and Administrator Apprentice

Join Rooley Lane Medical Centre as a Receptionist and Administration Apprentice, welcoming patients, managing appointments, answering enquiries and supporting daily admin tasks. Develop your communication, organisation and customer service skills while gaining experience in a busy healthcare environment.

What you'll do

• To have a thorough knowledge of all Practice procedures.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required, i.e. change of addresses, names, telephone numbers and any ad-hoc information as appropriate.
• Ensure the waiting room is kept tidy in turn with other staff members.
• Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.
• Contact patients for routine screening as appropriate.
• Arranging transport for patients when necessary.
• Scan hospital letters and patient correspondence in accordance with Practice guidelines.
• Advising Office Manager when stationary or other equipment is required.
• Filing electronic clinical letters into relevant patient electronic record.
• Action tasks within a timely manner.
• Restock the reception area.
• Complete all annual Mandatory training as appropriate.
• Have working knowledge of telephone system, during and after hours.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data (GDPR).

After the apprenticeship

Potential full-time role upon completion of apprenticeship.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade C/4)
• Essential: GCSE, Mathematics (grade C/4)

About the employer

Rooley Lane Medical Centre is an NHS GP practice based in Bradford, West Yorkshire, providing healthcare services and support to the local community. The practice has a friendly, multidisciplinary team of GPs, nurses, healthcare assistants and administrative staff who work together to deliver patient-centred care.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: LUMINATE EDUCATION GROUP
• Expected duration: 1 Year 6 Months
• Hours: 30 hours a week. Working week: Monday to Friday 12pm - 6pm.
• Start date: 16 November 2026
• Positions available: 1
• Wage: £12,480 a year