Insurance Claims Apprenticeship Programme

Our Commercial & Schemes team helps a range of businesses protect themselves against the risks they face every day. When businesses face unexpected challenges, our Claims team is there to help.

As an apprentice, you'll learn how to support clients when they need to make an insurance claim and deliver exceptional customer service.

What you'll do

• Support Claims Handlers and Executives by gathering information from clients about their claims.
• Gain hands-on experience learning how insurance policies work and how cover is assessed for different client claims.
• Learn how to handle calls with clients and deliver excellent customer service.
• Support the team with following up with clients and insurers to keep claims moving.
• Help prepare reports and analyse data.

After the apprenticeship

Our apprentices join Howden on permanent contracts from day one. After successfully completing the 18-month programme, you'll transition out of the apprenticeship and continue developing your skills, expertise and career within your chosen area of the business.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

About the employer

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Apprenticeship details

• Course: Insurance practitioner (level 3), Legal, finance and accounting
• Apprenticeship level: Advanced (level 3)
• Training provider: WISER ACADEMY LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 37.5 hours a week. Working week: Monday to Friday, 9.00am to 5:30pm.
• Start date: 13 September 2027
• Positions available: 1
• Wage: £23,000 a year