Apprentice Revenues Assistant, Adult Social Care

Start your career with Bristol City Council as an Apprentice Revenues Assistant while studying towards a Level 3 Business Administrator Apprenticeship. Gain hands-on experience in administration, customer service, digital systems and finance processes, with mentoring and support from experienced colleagues throughout your apprenticeship.

What you'll do

As an Apprentice Revenues Assistant, you will support the Adult Social Care Revenues Team with a range of administrative, customer service and finance-related activities.

Your responsibilities will include:

• Updating and maintaining records, databases and spreadsheets accurately
• Preparing, checking and processing documents, correspondence and routine financial information
• Organising, storing and managing information securely in line with council procedures
• Responding to routine enquiries from citizens, colleagues, care providers and partner organisations
• Providing accurate information and directing enquiries to the appropriate person or team
• Communicating professionally through email, telephone and digital systems
• Using Microsoft 365 and other council systems to complete day-to-day tasks
• Organising and prioritising your work to meet agreed deadlines
• Supporting meetings and other administrative activities
• Contributing ideas that could improve administrative processes and customer service
• Working collaboratively with colleagues across the service
• Taking part in team meetings, apprenticeship training and development activities

Training

You will work towards the Level 3 Business Administrator Apprenticeship Standard while gaining practical experience in the Adult Social Care Revenues Team.

You will receive dedicated time during your working hours to complete your apprenticeship training and assessments. You will also receive support and mentoring from experienced colleagues and will be expected to take responsibility for your learning, participate in training activities and apply feedback to your work.

Through the apprenticeship, you will develop skills in:

• Business administration
• Record and information management
• Customer service
• Professional written and verbal communication
• Digital systems and Microsoft 365
• Planning, organisation and time management
• Teamwork and relationship building
• Problem-solving and process improvement

You will work towards a Level 3 Business Administration qualification while gaining practical experience in the workplace. Training will be delivered through a combination of:

• On-the-job learning within the Adult Social Care Revenues Team
• Off-the-job training with a training provider
• Regular progress reviews with your manager and training provider

After the apprenticeship

By completing the apprenticeship, you will gain practical work experience and develop transferable skills in business administration, customer service, professional communication, record management, digital systems, teamwork and problem-solving.

These skills could support progression into administrative, customer service, finance-support or other business-support roles within local government or another organisation. Any permanent employment following the apprenticeship would be subject to suitable vacancies and the relevant recruitment process.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Initiative

Qualifications

• Essential: 5 GCSE's including Maths and English at grade 4/C, OR Functional Skills (grade Level 2)

Things to consider

• This is a customer-facing role.
• The role requires the postholder to provide advice and information in accurate spoken English, either directly or through a British Sign Language interpreter.
• This role requires a Disclosure and Barring Service check.
• You must be willing to handle personal and confidential information securely.
• You must complete required council training and follow relevant council policies, procedures and codes of conduct.
• You will need to attend the designated weekly office-based team day.
• You must be committed to completing the Level 3 Business Administrator Apprenticeship.

Applicants who gained their qualifications outside the UK must provide evidence of UK qualification equivalency through an Ecctis, formerly UK ENIC, Statement of Comparability. Overseas qualifications must be confirmed as equivalent to the required UK qualifications before apprenticeship eligibility can be assessed.

Applicants must also meet the funding and prior-learning eligibility requirements for the Level 3 Business Administrator Apprenticeship.

Benefits

Flexible working, flexitime, LGPS pension, generous annual leave, and a supportive workplace helping you develop and contribute to Bristol.

About the employer

You will join a supportive working environment where you can develop new skills, gain valuable experience and contribute to services that help make Bristol a better place. The role sits within Client and Carer Financial Services in the Adults and Communities Directorate and supports the Adult Social Care Revenues Team.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: CITY OF BRISTOL COLLEGE
• Expected duration: 2 Years
• Hours: 37 hours a week. Working week: 37 hours (including apprenticeship training), Monday to Friday. Flexible working arrangements are available.

A blend of office-based and home working, with a designated team day in the office once a week.

• Start date: 30 November 2026
• Positions available: 1
• Wage: Competitive