Medical Receptionist Administration Apprenticeship

We are looking for a medical receptionist apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.

What you'll do

What you'll do at work

To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.

Main Duties

Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre

Registering patient arrivals within the health centre

Answering the telephone, transferring calls and taking messages

Taking enquiries and requests for repeat medication from patients

Keeping the waiting area a safe environment for all users

Dealing with incoming and outgoing post

Filing patient notes (both electronic and paper)

Dealing with new and temporary patient registrations

Ensuring all letters and samples are ready for courier collection

Updating patient demographic changes on the system

Liaise with other support services when needed

Any other reasonable duties

Training

Business Administrator Level 3

After the apprenticeship

Full-time post following completion of the apprenticeship programme

Skills

• Communication Skills
• Customer care skills
• Non judgemental
• Organisation skills
• Patience
• Team working

Qualifications

• Desired: GCSE, Maths (grade 9-4 (A-C))
• Desired: GCSE, English (grade 9-4 (A-C))

About the employer

Moseley Medical Centre is a UK GP practice providing family health services, including advice, vaccinations, prescriptions, and treatment.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: COREED LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 40 hours a week. Working week: Monday - Friday, between 8am-5pm.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £16,640 a year