Administration Assistant - Level 2 - Apprenticeship

We are looking for an apprentice administrator to provide administrative support to our Hartlepool team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide. We also hold Investors in People gold accreditation.

What you'll do

Your main duties will include:

• Providing a professional customer service experience to all callers on behalf of the Hartlepool team.
• Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support.
• Managing an internal database, including the uploading of new referrals and other relevant documentation.
• Producing accurate statistics and reports.
• Receiving and recording all incoming/outgoing mail.
• Monitoring and replenishing office stationery stocks.

Training

• The apprentice will work towards a Level 2 Assistant Administrator Apprenticeship, we operate the course on a day release basis; this will be a Wednesday.
• We have sessions delivered between 9.00-5.00 as well as self-study time to complete tasks issued.
• This will operate as mainly classroom -based delivery, but with remote sessions via MS Teams once a month.
• Observations in the workplace also need to take place.
• Apprentices are required to complete Off The Job which constitute college hours as well as development of knowledge, skills and behaviours in the workplace.

After the apprenticeship

• Full-time employment with Penderels Trust.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Team working
• Initiative

Qualifications

• Essential: GCSE, English and Maths (grade C or 4 or above)

Things to consider

• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
• Ability to input and maintain accurate data records.
• Ability to manage workload effectively.
• Ability to work as part of a team and on own initiative.
• Ability to work flexibly and to deadlines.
• Ability to produce business correspondence to a high standard

About the employer

Penderels Trust is working in partnership with Hartlepool Council to support adults and children who receive a direct payment to get the most out of their care money and to achieve their goals. Our support includes:

• Support when recruiting a personal assistant
• Guidance on all aspects of becoming a good employer including legal obligations and responsibilities
• Support when choosing and using a care agency
• Help with money management and keeping accurate records
• Payroll services
• Managed accounts

Apprenticeship details

• Course: Administration assistant (level 2), Business and administration
• Apprenticeship level: Intermediate (level 2)
• Training provider: HARTLEPOOL COLLEGE OF FURTHER EDUCATION
• Expected duration: 1 Year
• Hours: 36 hours a week. Working week: Monday - Friday – 9:00-4:30
• Start date: 16 November 2026
• Positions available: 1
• Wage: £14,976 a year