ICT Support Technician Apprentice - Limited - CW5 6BN - 18K

Part of a small team, reporting to the IT Manager, providing support to users, and assisting in the running and development of the IT infrastructure.

You will be based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to travel to these locations.

What you'll do

• Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to a more senior member of the team, the IT Manager or a third party
• You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology
• A full driving license and own transport is recommended due to the location of the site
• Accessing infrastructure equipment may require you to work at height

The trainee will gain exposure to the following systems at Rowlinson:

Hardware:

• Desktops
• Laptops
• Mobile phones
• Printers
• Networking equipment
• Rack-mounted server hardware

Software:

• Microsoft Office
• FreshService Ticket System
• Microsoft Teams
• Cloud-based telephone system
• Windows desktop
• SharePoint
• Windows server
• Hyper-V
• Sage X3
• Exchange On-Line
• MS SQL
• Bespoke software

Desired skills:

• Positive attitude
• Willingness to learn
• Work well as part of a team and independently
• Attention to detail
• Good time management
• Good verbal/written communication
• IT skills in hardware/software

Training

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

After the apprenticeship

This role may lead to a full-time job after the apprenticeship completes.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative

Qualifications

• Essential: GCSE, English (grade 4/C)
• Essential: GCSE, Maths (grade 4/C)

Things to consider

It is an advantage to have GCSE's 9-4 grades or equivalent including English and Mathematics to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two, you may also apply for this apprenticeship.

A full driving license and own transport is recommended due to the location of the site. Wardle is a rural village located on the A51 between Nantwich and Chester. The address is: Rowlinson Group Offices, Gate 2, Green Lane, Wardle, Cheshire, CW5 6BN.

Eligibility

You must meet the following eligibility criteria to apply for the role:

• Be at least 16 years of age
• Have been a UK/EEA resident for the last 3 years
• Hold valid residency status
• Have the right to work in the UK

Benefits

• Holiday: 23 days plus bank holidays
• Company pension scheme
• Death in service benefit
• Free parking
• Salary £18,000
• Casual dress

About the employer

Rowlinson Group is a privately owned £50m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia). 

The main Rowlinson Group of companies are:

• Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q.
• Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries.
• Garden Street: An internet-based retailer of garden products and furniture.

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: TECHNICAL PROFESSIONALS LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 36.5 hours a week. Working week: Monday to Thursday, 08:30 to 16:40. Friday, 08:30 to 15:55 in the IT Department with a forty-minute break for lunch.

There may be occasions where you are required to work outside these times to meet the requirements of the Group.

• Start date: 23 November 2026
• Positions available: 1
• Wage: £18,000 a year