Business and Customer Relations Apprenticeship

A varied role with opportunities

to learn and grow. With this hands-on role there are no two days the same. You will gain experience across customer service, sales, office administration, invoicing, order processing and warehouse support, giving you a great introduction to how a business operates.

What you'll do

Your responsibilities will include:

• Customer service: Communicating with customers by telephone, email and face to face, providing a friendly and helpful service
• Telesales: Supporting sales activities, contacting customers and helping to build positive customer relationships.
• Order processing: Taking customer orders accurately and helping ensure orders are processed efficiently
• Invoicing: Assisting with the preparation and processing of invoices
• Warehouse support: Assisting with general warehouse-related duties as required
• Office administration: Completing general office duties, maintaining accurate records and supporting the smooth running of the business
• Teamwork: Working closely with colleagues across different areas of the business and helping wherever needed

Full training and support will be provided as you learn and develop in the role

Training

• Full training and apprenticeship training will be delivered fully within the workplace, with no college release days

After the apprenticeship

• The possibility of full time employment following successful completion of the apprenticeship

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working

Qualifications

• Desired: GCSE, Maths & English (grade Pass/ A-C/ 9 to 4)

Things to consider

• Must be able to travel too and from the workplace
• Good written and verbal communication skills
• Good time management
• Ability to work individually and part of a team
• Willingness to learn
• Good organisation

About the employer

Keg wholesale company supplying kegs, cases, wines and spirits to pubs, clubs and leisure centres in and around County Durham/North

East. We manage a number of accounts through our wholesale and support with a number of events throughout the year.

Operate out of a warehouse, yard & office.

We have a close team of 8 employees.

Apprenticeship details

• Course: Administration assistant (level 2), Business and administration
• Apprenticeship level: Intermediate (level 2)
• Training provider: DERWENTSIDE COLLEGE
• Expected duration: 1 Year
• Hours: 35 hours a week. Working week: Monday to Friday (37.5 hours per week).

7 hours working per day plus 30 minutes unpaid break.

The opportunity of some weekend and evening work.

• Start date: 2 November 2026
• Positions available: 1
• Wage: £14,560 a year