Freight Forward Account Manager Apprentice

Launch your career in international logistics with Eagle International Logistics! The programme will provide full training in international freight forwarding, customer account management.

What you'll do

• Learn how to coordinate international shipments by air, sea, road and rail, supporting the team with booking freight, tracking shipments and ensuring customers are kept informed
• Develop an understanding of customs processes, shipping documentation, quotations and freight forwarding systems while working alongside experienced colleagues
• Build strong relationships with customers, suppliers and overseas agents, providing excellent customer service and helping to deliver smooth, efficient logistics solutions
• Receive structured on-the-job training and mentoring, developing the knowledge and skills needed to progress into a Multi-Modal Account Manager role
• Work as part of a supportive operations team, learning company procedures, contributing ideas for improvement and gaining experience across all areas of the freight forwarding process

This is an office-based role based in Altrincham, where you'll work closely with our experienced operations team.

You'll receive full training, mentoring and support throughout your apprenticeship, with genuine opportunities for career progression on successful completion.

The role involves regular use of computers, email and telephone communication, so you'll need to be comfortable working in a fast-paced office environment.

International logistics is a dynamic industry, so no two days are the same. You'll need to be organised, adaptable and able to prioritise tasks to meet customer deadlines.

As you develop, you may have the opportunity to visit customers, attend industry events and gain exposure to all areas of the freight forwarding business.

Training

International Freight Forwarding Specialist Level 3.

• Remote monthly workshops with your delivery tutor
• Full support throughout your training
• Off job training time to complete work

After the apprenticeship

We're looking for someone who is enthusiastic, eager to learn and ready to build a career in international logistics. You'll have strong communication and organisational skills, enjoy working as part of a team, and be able to manage your time effectively.

A positive attitude, attention to detail, willingness to learn and good IT skills are essential. You'll also be adaptable, reliable and keen to develop your knowledge as you progress through the apprenticeship into a Multi-Modal Account Manager role.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental

Qualifications

• Essential: GCSE, English (grade A*-C/ 4-9)
• Essential: GCSE, Maths (grade A*-C/ 4-9)

Things to consider

• Ideally 5 GCSEs
• Positive attitude, hardworking and attention to detail
• Confident in all communications

Benefits

We have a gym at the office, BUPA health cover, NEST pension and do team events (Like challenge the wild in the lake district).

About the employer

Eagle International Logistics was created with one mission, to simplify modern logistics through providing unparalleled levels of service, dedication and innovation. This is the foundation of our business and something we implement for every customer.

Our first and most valuable step with any company we work with is simple…we listen to you. Only once we listen and understand your business and your ambitions can we provide you with an efficient and effective tailormade solution to help you in reaching your ambitions as a company and as a business.

This approach to business and the shipping industry is the pride of our owners, as they understand the hurdles involved when driving a business forward and founded Eagle International Logistics with the vision to create a sustainable environment for the growth of UK companies by reducing the stress of shipping.

We are passionate about logistics and confident that through visiting our website you will see the consistent message that quality is profoundly valued within our company and is demonstrated in the work we do.

Apprenticeship details

• Course: International freight forwarding specialist (level 3), Transport and logistics
• Apprenticeship level: Advanced (level 3)
• Training provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 37.5 hours a week. Working week: 8.00am - 4:30pm, Monday to Friday.
• Start date: 3 November 2026
• Positions available: 1
• Wage: £20,000 a year