Business Administrator Apprenticeship - Patient Services Team

This is a new vacancy for an apprentice to join the Patient Services Team at Grove House Surgery. We are looking for an outgoing and enthusiastic individual. This is an excellent opportunity to start a career in administration within the health care setting. You will learn a wide range of skills and play an integral role in the surgery.

What you'll do

Duties will include:

• Working with the Patient Services Team answering the telephone, liaising with staff and patients and accessing patient medical records.
• Using our clinical IT software for patient management General admin tasks such as photocopying, emails, post, filing, writing correspondence to support doctors and other medical staff.
• General administrative support throughout the practice Operating office equipment.
• Making and receiving telephone calls- both external and internal Working effectively with others.
• Producing a variety of documents.
• Working within a strict code of confidentiality.
• Having a thorough knowledge of practice policies and procedures and work within them.
• Participating in an annual individual performance review Undertaking training as required for the better performance of the job and maintaining a record of personal and professional development.
• Working well within a team, communicating and sharing.
• Able to be flexible to meet the needs of the surgery.

Training

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

SOMERSET SKILLS & LEARNING CIC.

After the apprenticeship

For the right candidate there is a potential for the role to become permanent.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Patience
• Flexible
• Reliable

Qualifications

• Desired: GCSE, English (grade (Grade A-C/9-4))
• Desired: GCSE, Maths (grade (Grade A-C/9-4))

Things to consider

• Successful applicants will be subject to a DBS check
• Please consider how you will travel to the place of work, particularly if you rely on public transport
• At times, working hours may need to be changed at short notice to meet the needs of the surgery.
• If you are currently a patient at the surgery, you would need to find an alternative surgery.

Benefits

On-site parking.

About the employer

Grove House Surgery is a General Practice based in Shepton Mallet.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: SOMERSET SKILLS & LEARNING CIC
• Expected duration: 1 Year 6 Months
• Hours: 33 hours a week. Working week: Working hours will be 4 x 6hr days between the hours of 8am and 6pm.

9hrs per week will be allocated to the online tutorial/study day.

• Start date: 10 November 2026
• Positions available: 1
• Wage: £13,728 a year