Chief Business Services Officer

Chief Business Services Officer Organisation: Metropolitan Police Salary: The role will attract a salary in the region of £200k per annum, with the final salary determined by the successful candidate's job-related skills, knowledge and experience. Location: The role will be based at New Scotland Yard, but you will be expected to work flexibly at multiple locations across the MPS estate as required at least 3 days per week (60% of working time). Closing Date: 23:55 on Monday 2nd November This job post will be advertised for a minimum period of two weeks on LinkedIn. After this time please apply directly to https://brb.gs-attract.com/ until the closing date of Monday 2nd November 2026 at 11:55pm. The Met is the UK's largest police force, dedicated to safeguarding over 9 million people across 620 square miles in London's territory. London is one of the world's great global cities - a centre of culture, commerce and international influence, defined by its diversity, scale and capacity for continual reinvention. Home to over nine million people, the capital's dynamism and complexity create both opportunity and challenge. Policing a city of this stature demands adaptability, foresight and an unwavering commitment to public service. The Metropolitan Police Service carries this responsibility on behalf of London. Operating at a scale unmatched elsewhere in the UK, the Met safeguards the capital, underpins national resilience and responds to threats that often extend far beyond the capital's borders. The breadth and intensity of this mission require professionalism, sound judgement and operational excellence of the highest order. The Met is in a period of pivotal transformation. We face significant pressures: shrinking resources and a shrinking workforce, rising demand and increasingly complex policing challenges. We remain resolutely committed to improving the service we provide to Londoners, strengthening public confidence and modernising our approach. Our transformation is grounded in our core values of Integrity, Courage, Accountability, Respect and Empathy, and guided by the New Met for London strategy as we enter its second phase. Policing London today requires not only operational capability, but strategic clarity, long‑range thinking and the ability to invest wisely in the capabilities that will keep the public safe for years to come. Role overview: The Chief Business Services Officer (CBSO) will serve as a full member of Management Board and is a vital member of the executive leadership team, accountable for shaping and executing a comprehensive strategy for operational and business services excellence. This role oversees a broad spectrum of functions, from People (HR and Learning & Development) to Property Services, Operational Support and Business Services. The CBSO plays a critical role in fostering workforce development, optimising operational processes, and driving commercial success from a complex outsourced supplier base, ensuring alignment with the organisation's strategic objectives. This role provides strategic direction and oversight of all business services, enabling frontline policing by creating a resilient, efficient, and high-performing directorate that meets current needs and anticipates future challenges. To succeed, you will bring the following:

• Extensive experience providing visible leadership within a large-scale organisation, with a proven ability to build mutually supportive, motivated, and high-performing teams.
• Experience managing the full range of functions for which the Business Services function is responsible.
• In-depth understanding of people, learning, estates, operational support services within large, complex organisations.
• Experience of delivering shared services, outsourced service management and large scale operational and logistical services.
• Knowledge of governance and accountability frameworks in the public sector and regulated environments.
• Awareness of operational excellence principles, including process optimisation, vendor and third-party management, and business services outsourcing and delivery.
• In-depth understanding of human capital management, including talent acquisition, employee engagement, organisational design, and diversity & inclusion strategies. You will have:
• Excellent communication and stakeholder management abilities, with experience engaging interdisciplinary teams and C-suite peers supporting whole-organisation alignment.
• Strong interpersonal and negotiating skills, with political acumen to influence at the highest levels while providing constructive challenge and navigating sensitive discussions
• Highly developed relationship-building skills for engaging senior and board-level stakeholders as well as being a confident decision maker.
• Education to degree level or able to demonstrate equivalent senior leadership experience in a large, complex organisation. How to apply The Metropolitan Police Service is working with executive search partner GatenbySanderson on this appointment. To apply, or for a confidential discussion about the opportunity, please contact our retained executive search partner: Duncan Collins at GatenbySanderson by e-mail: duncan.collins@gatenbysanderson.com or by phone: Direct Dial: 020 7426 3996, Mobile: 07586 705475 If you consider yourself to have access, workplace or reasonable adjustments requirements that need to be accommodated, we ask you to include this information in the application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.