Business Support Manager

We are looking for a Business Support Manager to join a global life sciences company. The successful candidate will support global clinical operations by leading cross-functional projects, driving system improvements, supporting business applications, and ensuring operational processes are effectively enabled through technology solutions.

Location: Remote with occasional UK travel Type: Full Time (37.5 Hours) Contract: 12 months Pay Rate: Competitive Day Rate

Key Responsibilities:

• Participate in cross-functional global project teams and provide expertise into the development of systems supporting study start-up, monitoring, clinical trial management, and electronic Trial Master File (eTMF) activities.
• Gather and compile user requirements to improve systems and maximise end-user and customer satisfaction.
• Advise on the optimal use of business applications and tools across the organisation.
• Recommend business rules, system policies, and procedures.
• Coordinate and perform administration activities for relevant business systems.
• Execute User Acceptance Testing (UAT) and system validation activities.
• Support quality checks, housekeeping activities, and governance of key tools.
• Develop and deliver training and support events for system users.
• Collaborate with process experts to define feature roadmaps and future enhancements.
• Analyse reporting options to support study teams and operational plan compliance.
• Troubleshoot and resolve escalated system issues.
• Identify opportunities for process and application improvements.

Key Requirements:

• Strong project management experience.
• Broad understanding of global clinical operations processes.
• Ability to translate business processes into effective integrated technology solutions.
• Strong analytical and problem-solving skills.
• Experience identifying, evaluating, and implementing innovative solutions.
• Ability to work effectively within a global, multicultural, matrix organisation.
• Experience leading cross-functional projects and managing multiple stakeholders.
• Ability to work independently with limited supervision.
• Excellent written and verbal English communication skills.
• Flexible and adaptable to changing business priorities.

Desired Skills:

• Veeva Vault Clinical knowledge.
• Experience within pharmaceutical, biotechnology, or clinical research environments.
• Understanding of clinical trial systems and processes.

Additional Information:

• Candidates will be expected to contribute to project proposals and collaborate with senior team members on decision-making.
• No regular office attendance is required.
• There may be occasional travel within the UK for meetings and collaboration activities.