Hospitality Sales Manager - Jockey Club Experiences

Job Title:                          Hospitality Sales Manager Department:                  Jockey Club Experiences Sales Contract Type:               Full-Time, Permanent role Location:                         Newmarket Reports to:                      Head of Commercial Are you a proven sales leader with a passion for driving revenue, developing high-performing teams, and building lasting client relationships? Join The Jockey Club's team as a Sales Manager and play a pivotal role in delivering commercial success at the iconic Newmarket Racecourses, the Home of Horseracing. With responsibility for a portfolio of 38 race days annually, you'll lead a talented sales team while remaining hands-on in generating new business, nurturing existing client relationships, and maximising commercial opportunities across hospitality, events, and racing experiences. This is an exciting opportunity for an ambitious sales professional who combines strategic thinking with a proactive approach to business development. You'll thrive in a fast-paced environment, inspire team performance, and contribute directly to the continued growth and success of one of the UK's most prestigious sporting venues.

  YOU'LL BE DOING

• Leading, motivating and developing a high-performing sales team, creating a positive culture focused on delivering exceptional commercial results.
• Conducting regular one-to-one meetings, performance reviews and coaching sessions to support individual development and maximise team success.
• Identifying new commercial opportunities through networking, industry engagement and proactive business development.
• Driving revenue growth across a portfolio of 38 race days through a combination of new business acquisition, account management and repeat business activity.
• Developing and implementing sales strategies around key trading periods, feature race days and major commercial opportunities.
• Managing and supporting both inbound and outbound sales activity, ensuring opportunities are effectively converted into revenue.
• Building and maintaining strong relationships with existing clients to encourage retention, loyalty and increased spend.
• Working closely with the sales team to manage pipelines, prioritise opportunities and maximise conversion rates.
• Monitoring sales performance, analysing KPIs and identifying areas for improvement, growth and additional revenue generation.
• Representing The Jockey Club and the Newmarket racecourses at networking events, client meetings and industry functions.
• Maintaining accurate sales forecasting, reporting and customer management information within company systems.
• Collaborating with internal stakeholders to ensure a seamless client experience from initial enquiry through to event delivery.     YOU'LL HAVE
• Proven experience in a sales leadership or sales management role, ideally within hospitality, events, leisure, sport or a related commercial environment.
• A successful track record of consistently delivering and exceeding sales targets.
• Strong people management skills with experience coaching, developing and motivating high-performing teams.
• Excellent new business development capabilities, confident in unlocking new opportunities to help grow our customer portfolio.
• A commercially minded approach with the ability to identify opportunities and develop effective sales strategies.
• Confidence managing both strategic planning and hands-on sales activity.
• Strong communication, negotiation and influencing skills.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience using CRM systems and sales reporting tools to manage performance and opportunities.
• A proactive, resilient and results-driven mindset with a passion for delivering exceptional customer experiences.
• The ability to build strong relationships with clients, colleagues and commercial partners at all levels.   WHY JOIN THE JOCKEY CLUB EXPERIENCES? At The Jockey Club, we're passionate about creating extraordinary experiences and unforgettable moments for our customers, owners, partners and racegoers. As the largest commercial horse racing organisation in the UK, we host some of the nation's most prestigious sporting and entertainment events. Our people are at the heart of everything we do, and we're committed to creating a supportive environment where individuals can develop, thrive and build rewarding careers. Join us and help shape the future success of one of British sport's most iconic venues.