Sales Manager

Circle Cloud Communications - Southampton Onsite Basic £50K -£75K depending on experience. Realistic OTE £100K - £150K Ready to lead, inspire, and drive growth? At circle.cloud, we're passionate about helping businesses work smarter through technology, and we're looking for an ambitious Sales Manager to help us on our growth journey. If you're a natural leader with a passion for sales, a knack for building winning teams, and the drive to turn opportunities into results, this is your chance to make a real impact, bring fresh ideas to the table, and be part of something exciting. Think you've got what it takes? Motivation and Culture Maintain and build an abundance mindset across the team: there is always another appointment, always a deal to be done Reinforce a no-excuse culture: every rep controls their own attitude, preparation, and execution Recognise achievements publicly and celebrate effort alongside results Be the team's advocate, coach, and biggest supporter: the good cop, not the disciplinarian Make it easier for people to perform, not harder State Management and the Reset Spot dips in rep performance or mindset early and intervene before they become trends Proactively reset reps between appointments that do not go well: a conversation, a reframe, a reminder of what they are capable of Develop a feel for where each rep is at any given point and act accordingly Ensure no rep carries a bad appointment into the next one Talent Development Maintain a clear picture of each rep's strengths, areas for improvement, and potential trajectory Identify reps ready for more responsibility and pair stronger performers with those developing Create personalised growth paths for each individual Measure personal success by the progress of the people around you Team Development Strategy Own the structure and direction of the team's ongoing development at both team and individual level Identify shared areas for improvement and plan themed training cycles accordingly Ensure team capabilities evolve in line with product changes, market conditions, and business objectives All formal team training sessions held on Fridays Recruitment Lead interviews for field sales candidates (interviews are scheduled for you) Assess attitude, coachability, resilience, and cultural fit alongside experience Take accountability for building a team you can develop and are proud of Onboarding and Training Administer all training for new starters and prepare them for their final assessment before selling Cover product knowledge, the sales process, objection handling, appointment structure, and expected standards Embed sales psychology from day one: how buyers decide, how to build rapport, how mindset influences outcomes Ongoing Training and Coaching Run regular group workshops and targeted sessions on specific areas for improvement Weave sales psychology throughout all training, not just at onboarding Work with reps ahead of specific upcoming appointments: review the approach, anticipate objections, ensure they are in the right frame of mind to close Shadowing and Field Accompaniment Accompany reps on live appointments as a development tool, not an inspection Complete a structured feedback document after every visit covering: opening, rapport, discovery, presentation, objection handling, close, and rep mindset throughout Debrief the rep using the feedback document as a basis for focused development Invite reps to shadow you in a demonstration capacity where it would aid their development Build and maintain the shadowing feedback document as a living tool, updating it as the sales process evolves Thursday Afternoon Debrief Weekly structured debrief with the CEO and/or Commercial Director Cover the week's performance, team themes, individual rep progress, any concerns, and priorities for the following week Call and Pitch Review Review recordings and live observations to assess key moments: opening, discovery, presentation, close Feed recurring areas for improvement directly into the next Friday training session Objection Handling Library Build and maintain a living resource of objection responses tailored to circle.cloud's products and customer types Review and update regularly as new objections emerge from the field Training Guide Build, own, and continuously update a comprehensive training guide covering both new starters and existing reps Cover the full sales process, product knowledge, sales psychology, objection handling, and appointment standards This is a living document: add to it, correct it, keep it current Performance Data and Cancellation Management Stay across conversion rates, appointment activity, deal values, and pipeline to identify coaching priorities Monitor cancellation rates at individual and team level; identify root causes and work proactively with reps to address them Close deals that stick: take ownership of cancellation reduction as a coaching outcome Self-Development and Continuous Learning Continuously develop across three areas: sales psychology, market and product knowledge, and coaching techniques Read, study, and stay current: bring what you learn back into the team in a practical, applied way Be the most curious person in the room and model the learning mindset you want to see in others Recognition and Incentive Input Suggest incentive structures, competitions, and recognition moments that will land well with the team, feeding recommendations to commercial leadership Relationship with the Telemarketing Function Maintain a healthy working relationship with the telemarketing function (you are not training them) Use appointment quality and volume context to distinguish between a booking problem and a skills gap