Credit and Collections Specialist

Why join us? Our dynamic and friendly Financial Operations team is seeking a Credit Controller to join us on a permanent basis. In this role, you will play a crucial part in managing accounts receivable and ensuring our customers enjoy a smooth and positive experience with their payments. You'll use your exceptional communication skills to engage with customers about their accounts, assist them in understanding their balances, and guide them toward resolution. This role offers the flexibility of hybrid working, with a requirement to be in the Manchester office three days a week and the remainder of the week working from home. Responsibilities

• Collaborate with clients and internal teams to resolve aged receivables, support healthy cash flow, and contribute to Firm KPIs through effective portfolio and relationship management.
• Oversee assigned receivables by addressing disputes with revenue control and practice groups, maintaining accurate records, and ensuring timely follow-up on outstanding balances.
• Foster strong client relationships, partner with key stakeholders to advance credit control strategies and support account reconciliation.
• Work closely with fee earners to proactively manage account balances, apply creative thinking to enhance processes and service, and escalate unresolved debts when needed.
• Monitor portfolio performance to maintain visibility over cash collection and debt status, ensuring compliance with Solicitors' Accounts Rules for all receipts and transfers.
• Contribute actively to credit control team meetings by sharing insights and supporting a culture of continuous improvement. What will help you succeed in this role? Essential
• Experience in a credit control/debt recovery or fast-paced finance environment
• Comfortable working in a dynamic setting with shifting priorities
• Effective time management and the ability to meet deadlines and goals
• Self-motivated with a collaborative, solution-oriented mindset
• Clear and confident communicator, both verbally and in writing
• Enthusiasm for learning and professional growth
• Familiarity with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook What we offer? We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. About Us DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.