HR Support Services Officer

We are pleased to announce that we are now welcoming applications for the role of HR Support Services Officer. We are looking to recruit two full time team members to join our team. To provide high quality and efficient transactional HR services to the Trust and workforce, ensuring all transactions occur accurately, in a timely manner, in line with appropriate Trust Policies and Procedures. Delivering a professional service focused on achieving a high level of customer satisfaction by offering support and advice where required and ensuring KPIs are met. Please note that the post holder will be required to work from Lakeview House, Bedford. The post holder will be responsible - along with a team of other Officers - for monitoring, managing and processing HR forms and pay queries using our online ticket management system (Halo ITSM). Processing forms and responding to queries daily; taking a proactive approach to ensure that queries are resolved and HR forms are processed within the designated timeframes and SLAs. You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east. At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests. For further details / informal visits contact: Name: Erin Castle Job title: People Services Business Support Manager Email address: Erin.Castle@eastamb.nhs.uk Telephone number: 01234 243200 Erin Castle on Erin.Castle@eastamb.nhs.uk/01234 243200