Head of Policy and Technical Expertise

Money and Pensions Service (MaPS) Location East of England Job grade NA Contract type Permanent Working pattern Full-time Salary Competitive Closing date Mon 09 Nov 2026 Reference NA Profession Policy Apply now The Money and Pensions Service (MaPS) exists to deliver a clear and compelling vision: better financial futures for everyone in need. As an arm's-length body sponsored by the Department for Work and Pensions, MaPS plays a central role in the UK's financial wellbeing agenda, bringing together policy, delivery and innovation to ensure that people can access trusted guidance and make confident financial decisions throughout their lives. Through its work across pensions guidance, debt advice and money guidance, MaPS is shaping a more inclusive and resilient financial future for millions. Its Service Experience function brings together the capabilities that design, assure and continuously improve services, connecting customer need and policy intent with the way those services are designed and delivered. The Role Against this backdrop, MaPS is seeking an exceptional Head of Policy and Technical Expertise. Reporting to the Corporate Director of Service Experience, this is a pivotal leadership role responsible for ensuring that MaPS' customer-facing services are grounded in robust policy, trusted technical expertise and clearly defined guidance outcomes. You will translate complex legislation, regulation and market developments into strategic recommendations, service requirements and guidance positions that improve customer financial wellbeing. Acting as MaPS' authoritative source of policy and technical expertise, you will bridge the space between policy intent, customer need and service delivery. Leading a focused team of specialists, you will ensure MaPS anticipates emerging risks and opportunities and remains trusted, compliant and responsive across a changing financial landscape. Experience Required You will be a credible and accomplished leader with significant senior experience in money and/or pensions policy. You will bring the intellectual agility to interpret complex legislation and regulation, translating it into strategic direction, practical service requirements and meaningful customer outcomes. With a strong track record of influencing government, regulators, industry bodies and senior leaders, you will combine sound strategic judgement with the confidence to challenge and advise. You will also have experience leading specialist or multidisciplinary teams, building capability and creating an inclusive, high-performing culture that is firmly focused on outcomes. This is a rare opportunity to turn complex policy into services that improve people's lives. If You Want To Lead At The Intersection Of Policy, Technical Expertise And Customer-centred Service Design, And To Help Shape Services That Influence The Financial Futures Of Millions Of People, Please Contact GatenbySanderson For An Informal Discussion Rosanne Sarratt, Principal Researcher: Rosanne.sarratt@gatenbysanderson.com Olivia Robinson, Associate Consultant: Olivia.robinson@gatenbysanderson.com For further information and to apply, please click Apply. Closing date: 5pm Monday 9 November 2026 Apply now Similar jobs More Service Desk Manager London £52,397 - £62,699 Related content 14 Oct Planning Have you been ‘Teal-Booking?' – the story behind the award-winning guide to project management 14 Oct HR Cat Little says McCloud Remedy delivery deadline 'no longer achievable' 14 Oct Civil Service Reform Department-spanning strike ballot on pay, job security and pensions to begin next week 14 Oct Digital, Data & Technology Civil service unprepared for AI ‘tsunami', says PAC chair 13 Oct Civil Service Reform 'Devolution needs to be done with standards in mind': Interview with ethics watchdog Stu Sterling Money and Pensions Service (MaPS) Money and Pensions Service (MaPS) is an arm's-length body sponsored by the UK Department for Work and Pensions, with a mission to improve financial wellbeing across the UK. It provides free, impartial money, debt and pensions guidance, helping individuals make informed financial decisions at every stage of life. Through its consumer brand, MoneyHelper, MaPS supports millions of people each year with budgeting, debt management, retirement planning and financial education. In addition to direct public support, it works closely with government, employers, the financial services sector and third-sector organisations to deliver initiatives that improve financial capability and long-term financial resilience. View more jobs by this recruiter Featured jobsAll Chief Executive and Accounting Officer Wales £185,000 - £195,000 Business Analyst (Data, Reporting & Analytics) Bristol, Croydon, Leeds, London, Manchester £43,500 - £53,724 Senior Technical Architect (Azure) Cardiff, Glasgow, or London £49,452 - £62,699 About CSW Jobs Connecting Government Employers with Policy-Aware Professionals. 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