Meeting and Events Operations Manager

About Us... Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms, including the UK's largest pillar-free ballroom. A Bit About What You Will Do...

• Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff have the tools, training, and equipment to carry out job their duties
• Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed.
• Carry out team members job chat, performance reviews and create tailor made development plans.
• Monitor standards of work, working practices, productivity and standards of customer care of the members of the department
• Assist the Meeting & Events Sales team with show rounds and client meetings.
• Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
• Participate in Duty Management shifts as required by Operations rota.
• Assist with departmental forecasts, plans, and productivity reports for management
• Accurately schedule team members to deliver service standard to guests within agreed financial controls and ensuring that wage cost is in line with revenue
• Actively promote up selling of all department, with a key push on bar and beverage offerings. More About You...
• 3 years related experience, including management experience, or an equivalent combination of education and experience.
• Experience managing a large Meeting & Events operations What's In It For You… Competitive salary Holiday – 28 days holiday, enhanced after 5 years of service. But there's more...
• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora Group there are exciting opportunities for career progression and development across our properties and brands. Skills Fluent in English