Major Loss Adjuster Technician

About Woodgate & Clark Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK's leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe's market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members. To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims. The Person As a Major Loss Adjuster Technician, you will be at the heart of supporting Major and Complex Loss within our commercial operations team. The role provides an invaluable opportunity for development within Major and Complex Loss Operations with support from a professional and capable team. The role requires someone who is able to provide claims handling support to adjusters for a varied caseload of claims under the guidance of the adjuster who owns the claim. This role is perfect for someone with a systematic approach, strong communication skills, and a passion for delivering high-quality outcomes and building strong client relationships. Responsibilities The responsibilities of the Adjuster Technician include (though are not limited to):

• Provide claims handling support to adjusters under instructions from the adjuster who owns the claim
• Provide administrative support to adjusters.
• Carry out specific tasks on claims as directed by the owning adjuster
• Liaise with experts such as: lawyers, forensic scientists, Surveyors, damage mitigation and other parties as appropriate
• Liaise with insurers and policyholders as appropriate to obtain information to manage claims
• Assist management of adjuster's claim diaries and where applicable issue file reviews to policyholders and Insurers
• Manage adjusters' mailboxes when they are on leave.
• On occasion may be required to handle own small caseload of claims under the guidance of an experienced adjuster / mentor to develop own skillset
• Maintain continual professional development in any technical or legal changes.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.
• Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
• You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company Skills and Experience (E: essential, D: desirable)
• Relevant, major and complex loss adjusting experience (D).
• Strong client relationship building experience (E) providing excellent technical competence commensurate with role and standard of service to both internal and external customers.
• Excellent communication and customer service skills (E).
• An organised self-starter able to work on your own initiative (E).
• Logical and systematic in approach, delivering with accuracy and to specific deadlines (E).
• Sound written and verbal communication skills (E).
• Attention to detail (E).
• Quick learner and competent use of technology (though training will be provided) (E).
• Team focused – working with colleagues throughout the business
• Proactive – making sure Client service and quality standards are met
• Reactive – responding to daily workloads as dictated by customer requirements
• Handle and co-ordinate complaints and compliments
• Capable of prioritising competing workloads in busy periods and balance/coordinate a variety of work concurrently (E).
• Proactive, positive and quality-focused (E).
• Ability to work on own initiative, autonomously, as well as part of a wider team (E).
• Flexible approach – you will be required to travel throughout the UK as appropriate (E). Education and Qualifications (E: essential, D: desirable)
• Claims or adjusting experience gained either in the insurance or loss adjusting sector
• CII and / or CILA qualifications or willingness to take professional qualifications