Recovery Consultant - Claims Advocacy

We are seeking a talented individual to join our Reclaim team who are Marsh's in-house claims and recovery department, part of our Global Marine & Cargo Practice at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office. Reclaim is a provider of recovery services and specialises in all areas of transportation related claims including ocean, air, storage, road, and rail. Marsh's Global Marine & Cargo Practice is a leading broker and adviser to the maritime and logistics industries on risk and insurance issues. This is a fantastic opportunity for a talented individual to make the move into a specialised and highly interesting claims area, where excellent support and development will be provided. We will count on you to:

• Negotiate with Insurers/3rd parties to achieve the most beneficial, cost effective settlement for the Client
• Review and interpret claim documentation / 3rd party contracts to obtain the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA's and BSC targets
• Handle and case manage claims/recoveries and contribute to the satisfactory resolution of complex and/or contentious issues
• Manage claims/recoveries for global clients.
• Build and maintain strong working relationships with colleagues, clients, insurers and third parties.
• Use internal systems to record and update information.
• Manage and prioritise your own workload in order to meet deadlines and maintain Service Level Agreements (SLA's). What you need to have:
• Strong attention to detail with a methodical and conscientious approach.
• Solid planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Negotiating and Influencing skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change. What makes you stand out?
• Demonstrable Claims handling experience
• Previous Cargo claims or 3rd party Recoveries experience
• Cert CII Why join our team:
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R366822