Customer Service Executive

Location: Nottingham City Centre Salary: £26,915.20 per annum and yearly bonus (Bonus linked to company performance and functional KPI's) Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis) Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude? What You'll Get In Return

• Yearly Bonus, linked to company performacne and KPI's
• Help@Hand - 24/7 access to GPs, mental health support, and more for you and your family
• Thrive App - NHS approved mental wellbeing support
• Buzz Brights Apprenticeships & Buzz Learning - access to 100s of online courses
• Buzz Brilliance Awards - employee recognition scheme
• 5 weeks annual leave plus public holidays (pro-rated for part-time roles)
• Holiday Buy Scheme - purchase an extra week of holiday (eligibility applies)
• 50% staff discount on bingo tickets, food, and soft drinks
• Refer a Friend Scheme (for Support Centre and Retail Management roles)
• Life Assurance & Pension Scheme
• Access to trained Mental Health Advocates What You'll Bring To The Team
• A warm, approachable personality and a genuine passion for helping people
• Excellent verbal and written communication skills
• The ability to stay calm under pressure and handle a variety of customer queries with professionalism
• Strong PC and tech skills - you'll be using multiple systems daily
• A flexible, team-oriented mindset and a drive to meet both personal and team targets What You'll Be Doing
• Responding to customer enquiries via phone, email, live chat, and social media
• Handling queries from both our online and land-based customers
• Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
• Making outbound calls and emails for customer satisfaction surveys and review requests
• Supporting our Safer Gambling initiatives and escalating cases when needed
• Taking ownership of complaints and working towards the best outcomes for our customers
• Providing feedback and insights to help improve the customer journey
• Maintaining high standards in all written and verbal communications What We're Looking For
• 2+ years' experience in a face-to-face customer service role
• Experience in a call centre or customer service office environment
• A background in the bingo or gaming industry is a plus
• Strong organisational skills and attention to detail
• A natural rapport-builder who thrives in a fast-paced setting Join Us! If you're ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.