Order to Cash Business Process Owner

We are partnering with a Northwest client undergoing a significant ERP implementation and are looking for an experienced Order to Cash (O2C) Business Process Owner to support the programme from process design through to go-live and post-implementation hypercare. This is a contract/interim role expected to last 6 months. This is a key role for someone who combines strong NetSuite knowledge with a thorough understanding of end-to-end O2C processes. You will act as the business's subject matter expert, working closely with the implementation partner and internal stakeholders to ensure the system meets operational requirements and is ready for go-live. Key responsibilities

• Own the end-to-end O2C process, covering sales orders, billing, invoicing, accounts receivable, credit control, cash allocation, collections and dispute resolution.
• Lead process-mapping workshops, gather business requirements and shape future-state processes.
• Work closely with the implementation partner to review system design, configuration and functionality.
• Define data migration requirements, oversee data cleansing and validation, and reconcile migrated customer data and outstanding balances.
• Develop and execute test scenarios, coordinate system and user acceptance testing (SIT/UAT), and manage defects through to resolution.
• Act as the key O2C subject matter expert, making business decisions and securing stakeholder sign-off.
• Support training, documentation and adoption of new systems and processes.
• Coordinate cutover and go-live activities, providing hands-on post-go-live hypercare and issue resolution.
• Define relevant reporting and KPIs, including aged debt, cash collection and billing accuracy.
• Ensure processes maintain appropriate financial controls, credit policies, audit requirements and VAT compliance. Essential experience
• Hands-on NetSuite experience, with practical knowledge of O2C functionality.
• Strong end-to-end Order to Cash experience, including accounts receivable, billing, credit control, collections and cash allocation.
• Experience supporting ERP implementation, systems change or process transformation.
• Understanding of data migration, reconciliation, testing and defect resolution.
• Confident decision-maker who can take ownership of business processes and represent operational requirements.
• Strong communication and stakeholder management skills, bridging finance, operational and technical teams.
• Highly organised, comfortable managing competing priorities and working to programme deadlines. This is an opportunity to play a pivotal role in a major systems transformation, taking ownership of a critical finance process and helping deliver a successful implementation. You will have direct involvement in design decisions, testing, business readiness and the stabilisation of the new ERP environment. If you have practical NetSuite O2C, please get in touch to discuss the opportunity and programme details.