Typical Activities / Responsibilities Design and implement ServiceNow HAM Pro and SAM Pro capabilities; process design and optimisation; CMDB alignment; integrations with discovery and procurement systems; software reconciliation; hardware lifecycle management; governance and operating model design; transformation roadmap development. Key Skills / Experience ServiceNow HAM Pro, ServiceNow SAM Pro, ITAM, CMDB, Discovery, IntegrationHub, process design, implementation delivery, stakeholder management, architecture, and transformation experience.

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