Service Desk Engineer

IT Service Desk Engineer (1st & 2nd Line) London (Hybrid) 6 Month contract Inside IR35 Run-Time Group have partnered with a well-established software house in Central London that is looking to hire an experienced IT Service Desk Engineer on an initial 6-month contract (Inside IR35). This role has arisen to support a busy infrastructure programme while maintaining BAU IT operations across the business. You'll be providing 1st and 2nd line support to end users whilst assisting with infrastructure, Microsoft 365 administration, device management and daily operational monitoring. Essential Skills

• Previous experience in a 1st/2nd Line Support, Service Desk or IT Support Engineer role
• Managing incidents and service requests through Jira
• Experience supporting Windows 11 and macOS environments
• Microsoft 365 administration experience
• Active Directory and/or Entra ID administration
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wireless networking Key Responsibilities
• Provide 1st and 2nd line support for end users across the business
• Manage incidents and service requests through the service desk platform
• Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive
• Administer Active Directory and Microsoft Entra ID
• Build, configure and deploy laptops, mobiles and peripheral devices
• Troubleshoot Windows 11 and macOS devices
• Perform daily operational checks across infrastructure, backups and monitoring tools
• Support network troubleshooting including DNS, DHCP, VPN and wireless connectivity