Service Desk Technician

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Job Summary We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees. You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team. Responsibilities

• Diagnoses, researches (using knowledge base), and resolves Level-1&2 technical hardware and software incidents, monitoring alerts, and service requests
• Provides technology asset management (hardware & software) including tagging, tracking, and ensuring maintenance renewals are processed timely
• Creates and maintains knowledge articles to be used for training, best practices, solutions or processes relating to products, environments, and related technologies
• Manages the image deployment process including deployment server administration and maintenance, image upgrades and software packaging
• Supports company audio/conferencing solutions
• Assists facilities with needed technology for conference rooms, cubes, printers/copiers, security cameras, etc.
• Coordinates timely repair of PC computer equipment as covered by third-party vendor maintenance agreements
• Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback Requirements
• Experience providing service desk and technical support, solving various system issues relating to hardware, software, phones and networking
• Working knowledge of Microsoft 365, Entra, Active directory, MDM, and Service Desk Tracking tools
• Solid problem-solving skills
• Strong verbal and written communication skills
• Very good knowledge of English both spoken and written
• Willingness to work from the office 4 days per week.