Help Desk Support Associate

Help Desk Support Associate Employment Type: Full-Time, Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: $40,000-$50,000/year Job Summary We are hiring a Help Desk Support Associate to provide front-line technical assistance to employees. You'll troubleshoot common issues, log support requests, and help ensure quick resolution of everyday technology problems. Responsibilities

• Respond to help desk tickets and support requests

• Troubleshoot basic hardware, software, and login issues

• Escalate unresolved issues to senior technical staff

• Document support interactions and resolutions accurately

• Assist with equipment setup and account provisioning

• Provide basic guidance to end users on common systems

• Support IT inventory and equipment tracking as needed Requirements & Qualifications

• High school diploma required; Associate's degree in IT a plus

• 0-2 years of experience in help desk or technical support

• Basic knowledge of common operating systems and software

• Strong troubleshooting and communication skills

• Relevant certification (CompTIA A+) a plus

• Patient, customer-focused approach to support Benefits

• Health, dental, and vision insurance

• 401(k) plan

• Paid time off and holidays

• On-the-job training and certification support

• Career growth path in IT Equal Opportunity Statement