IT Support Analyst

We are seeking a motivated and technically minded IT Support Analyst to join an established IT team within a London-based organisation. This is an excellent opportunity for a recent graduate or early-career IT professional to gain broad, hands-on experience across IT support, Microsoft 365, hardware, infrastructure, virtualisation and information security. Location: London Employment: Permanent Level: Graduate / Early Career Key Responsibilities

• Provide first-line IT support to users both face-to-face and remotely, taking ownership of issues through to resolution or escalation.
• Troubleshoot and support hardware, software, Windows and Microsoft 365 environments.
• Assist with the deployment, management and maintenance of IT equipment and assets.
• Carry out routine infrastructure checks and assist with resolving technical issues.
• Support a range of infrastructure and workplace technologies, including Active Directory, Exchange Online, virtualisation and virtual desktop environments.
• Assist with system patching, information security remediation and maintaining IT documentation.
• Work with the wider IT team on the introduction and use of AI technologies, including Microsoft 365 Copilot.
• Prioritise multiple requests effectively while delivering a high standard of customer service. About You You will ideally have:
• A minimum 2:1 degree in IT, Computer Science, Engineering or a related subject.
• Good knowledge of Windows, Microsoft Office and Microsoft 365.
• An understanding of PC hardware and software troubleshooting.
• Good communication and customer service skills.
• An ability to manage multiple tasks and troubleshoot problems logically.
• An awareness of virtualisation, mobile device management and modern AI technologies.
• A proactive approach and willingness to learn new technologies. This is a great opportunity to build a broad technical foundation and develop your career across IT support and infrastructure within a professional London environment.