Assistant Director of Operations

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

As Assistant Director of Operations, you are a senior operational leader accountable for translating Catch22's strategy into safe, high-quality, financially sustainable and impactful delivery across a complex portfolio within the Safer Futures Hub. The Safer Futures Hub brings together Catch22's specialist services that support victims of crime and young people affected by exploitation, violence, missing episodes and vulnerability. Through community, hospital and custody-based interventions, the hub provides support at critical moments to prevent harm, increase safety, strengthen victims' access to their entitlements and create pathways to positive futures. This role is expected to hold the following portfolio:

• County Lines Support Service
• Steps
• Kent CE
• Pan Merseyside Missing & Exploitation You hold end-to-end responsibility for performance, quality, financial sustainability and risk, maintaining clear grip on delivery while contributing to the wider Senior Leadership and Expert Leader community to drive Mission 2030 outcomes, innovation and system reform. You lead with autonomy and professional judgement, setting clear direction, using data, insight and service user voice to prioritise resources, and intervening early where quality, safety, outcomes or finances are at risk. You drive continuous improvement across the portfolio, leading service redesign and digital transformation to scale effective approaches and develop more evidence-led, digitally enabled models of support for victims, young people and communities. You build strong strategic partnerships, influencing commissioners and sector partners to shape integrated pathways, place-based models and whole-system responses aligned to Catch22's reform agenda. Your focus is on turning strategy into consistent practice and measurable impact, building capability through your managers, embedding learning into delivery, and escalating insight, risks and recommendations to inform organisational decision-making. Qualifications Additional Information Salary: Up to £63,000 per annum Hours of work: Full Time, 37 hours per week Contract: Permanent Location: Home-based, with travel across the UK Closing Date: Closed as soon as appropriate candidates are identified See the benefits of working for Catch22 here. Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time. Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. Catch22's Commitment to Ban the Box Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.