Head of Wholesale Operations

Head of Wholesale Operations – Maternity Cover (10 months) Central London office based 5 days | £65,000 - £70,000 | Team of two Job Responsibilities

• Lead global wholesale operations and logistics, ensuring efficient order management, invoicing, fulfilment and customer service across international markets.
• Oversee seasonal order books from order placement through to warehouse delivery and final customer shipment, maintaining accuracy and visibility throughout the process.
• Manage seasonal credit approvals, payment terms, order confirmations, deposits and order reconciliation across wholesale systems.
• Coordinate factory allocations, wholesale reorders, in-season stock distribution and warehouse shipments to maximise stock availability and fulfilment efficiency.
• Monitor shipment progress, stock movements, end-of-season results and stock overages, providing clear and accurate operational reporting.
• Oversee EDI orders, electronic trade portals and wholesale order management processes, ensuring orders are accurately checked and released.
• Partner with Sales, Finance, Production, Logistics and E-commerce to improve stock management, resolve operational issues and maintain smooth cross-functional workflows.
• Own the wholesale operations and logistics overhead budget, approving invoices, investigating cost discrepancies and identifying opportunities to reduce operational spend.
• Manage warehouse and logistics partners, reviewing costs, contracts, service-level agreements and performance to improve productivity, efficiency and service quality.
• Lead and develop the Wholesale Operations Executive and logistics team, setting clear expectations around communication, reporting and operational accuracy.
• Drive continuous improvement across systems, processes and reporting, taking ownership of ad hoc operational projects as required. Skills Required
• Proven experience in wholesale operations, logistics or supply chain management, ideally within the fashion industry.
• Strong understanding of the end-to-end wholesale order lifecycle, including order management, invoicing, stock allocation, fulfilment and international shipping.
• Experience managing warehouse partners, logistics costs, service-level agreements and operational budgets.
• Strong commercial and analytical skills, with the ability to monitor performance, investigate discrepancies and identify cost-saving opportunities.
• Experience managing seasonal order books, credit approvals, payment terms and customer account processes.
• Familiarity with wholesale and ERP systems, ideally including Zedonk, JOOR, warehouse management systems and EDI platforms.
• Proven people management skills, with the ability to coach, develop and hold team members accountable.
• Excellent communication, organisation and problem-solving skills, with strong attention to detail and reporting accuracy.
• A proactive, resourceful and customer-focused approach, with the ability to manage competing priorities in a fast-paced environment.
• Cultural awareness and adaptability when working with international customers, suppliers and cross-functional teams.