Receptionist

Better places, thriving communities. Job Purpose The Receptionist is responsible for delivering a professional, efficient, and welcoming front-of-house service to visitors, clients, contractors, and employees. As the first point of contact for the organisation, the Receptionist is expected to consistently uphold high standards of customer service while providing effective administrative and operational support. Key Responsibilities Front of House & Customer Service

• Greet and welcome visitors, clients, and contractors in a courteous and professional manner.
• Manage visitor registration procedures and issue visitor passes in accordance with site requirements.
• Direct visitors promptly to the appropriate individual or department.
• Answer, screen, and transfer incoming telephone calls efficiently and professionally.
• Respond to general enquiries received by telephone, email, or in person in a timely and appropriate manner.
• Administrative Duties
• Ensure reception and waiting areas are maintained to a consistently high standard of presentation.
• Coordinate meeting room bookings and ensure rooms are appropriately prepared for scheduled meetings.
• Manage incoming and outgoing correspondence, parcels, and courier deliveries.
• Maintain accurate and up-to-date records, databases, and administrative documentation.
• Provide general administrative support to relevant teams as required.
• Responsible for car park data maintenance
• Access card maintenance Security & Compliance
• Adhere to all site security procedures, including established visitor management processes.
• Promptly report any security, health and safety, or operational concerns through the appropriate channels.
• Maintain the confidentiality and appropriate handling of company, employee, client, and visitor information at all times.
• Support emergency response and evacuation procedures as required. Facilities Support
• Monitor office supplies and coordinate replenishment when necessary.
• Liaise professionally with contractors and service providers attending the site.
• Support the coordination of workplace events, meetings, and hospitality arrangements.
• Contribute to workplace experience initiatives designed to maintain and enhance customer and employee satisfaction. Essential Skills & Experience
• Previous experience within a reception, front-of-house, or customer service environment.
• Excellent verbal and written communication skills.
• A consistently professional appearance and manner.
• Strong organisational and time-management capabilities.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Demonstrated ability to manage multiple priorities effectively and perform professionally under pressure. Desirable
• Experience within a corporate, workplace, or facilities management environment.
• Knowledge or practical experience of visitor management systems.
• First Aid or Fire Warden training. Personal Attributes
• Professional, courteous, and approachable.
• Positive, proactive, and solution-focused.
• Strong attention to detail and commitment to maintaining high standards.
• Dependable, punctual, and well organised.
• Ability to establish and maintain effective working relationships with colleagues, clients, contractors, and visitors.
• Demonstrable commitment to delivering consistently high standards of customer service. Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at . Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.
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