Commercial Insights Analyst

Location: Horsham Employment Type: Permanent, full-time Salary: Up to £40k depending on experience Hours: 40 hours per week. Core working hours Monday-Friday (8:30am-5:30pm) About The Role With around 30,000 new sales opportunities generated through our partners each month and approximately 90,000 outbound customer calls, we're looking for a commercially focused and data-driven Commercial Insights Analyst to turn performance data into actionable insights that drive growth. You'll analyse performance across sales, marketing, acquisition, and customer retention, identifying trends, opportunities, and areas for optimisation. Working closely with Sales, Marketing, and wider business teams, you'll provide clear reporting and recommendations that support informed decision-making and measurable improvements. If you're passionate about data, naturally curious, and enjoy digging into the detail to uncover the story behind the numbers, this is an opportunity to influence commercial strategy and help optimise performance across multiple online and offline customer touchpoints. What You Will Be Doing Analyse sales, marketing, customer retention, and operational performance data, identifying trends, opportunities, and key drivers of business performance. Produce regular and ad hoc reporting and dashboards for senior stakeholders, transforming complex data into clear, meaningful, and actionable commercial insights. Work cross-functionally with Sales, Marketing, Operations, and other business areas to identify efficiencies, improve decision-making, and support data-led strategies. Translate analysis into recommendations and measurable actions, helping to optimise customer outcomes, improve commercial performance, and support continued business growth. What We Are Looking For Essential Skills & Experience Proven experience within a data, commercial, reporting, performance, or insights-focused role, with the ability to analyse complex datasets and translate findings into actionable recommendations. Strong technical and analytical capability, with experience using SQL, Power BI, Advanced Excel, Google Analytics, Azure, and AI-driven tools to interrogate data, automate analysis, build insightful reports, and deliver actionable business recommendations. Excellent analytical and problem-solving skills, with the ability to identify trends, performance drivers, risks, and commercial opportunities. Strong communication and stakeholder management skills, with the ability to present data and recommendations clearly to senior stakeholders and non-technical audiences. Desirable Skills & Experience Experience analysing sales, marketing, customer retention/churn, or operational performance. Experience within a telecommunications, utilities, financial services, or other customer-focused environment. Experience developing dashboards, KPI frameworks, and management reporting to support commercial decision-making. Benefits 50% off Home Telecom broadband after probation - completely FREE after 2 years. 25 days holiday, rising to 30 days with service + bank holidays + your birthday off. Complementary fresh fruit and breakfast bar. Local company discounts in Horsham. Salary sacrifice pension scheme. Buy and sell holiday scheme. Friday fridge (end-of-week treats). Regular company events: summer party, Christmas party, sports day & more. £500 refer a friend. £250 bright ideas scheme. Aviva Health Care - 24/7 Doctor, counselling & bereavement counselling. Parking available free / discounted options. Free eye care vouchers. Death in service cover. Please note all successful applicants will be subject to right to work and background DBS checks. As part of our standard recruitment procedure.