Account Manager

Company Description DAE Energy Solutions Ltd is a Building Management System (BMS) specialist based in the Midlands, UK, offering convenient access to clients nationwide via the extensive motorway network. Established in February 2020, the company has grown into a multi-million-pound organization through repeat business from satisfied customers and strong partnerships with key industry stakeholders. DAE Energy Solutions delivers BMS service and maintenance, system upgrades, and new project installations with full commissioning. The company operates its own control panel manufacturing facility and employs dedicated BMS engineers and BMS-focused electrical installation teams, providing a comprehensive “one-stop-shop” for a wide range of BMS needs. Role Description The Account Manager is a full-time, hybrid role based in Dudley, with flexibility for some work from home. This role is responsible for managing and growing client relationships within the BMS and building services sector, acting as the main point of contact for key accounts. Day-to-day tasks include handling client enquiries, preparing proposals and quotations, coordinating service and project delivery with internal engineering and installation teams, and tracking contract performance against agreed KPIs. The Account Manager will monitor customer satisfaction, identify opportunities for system upgrades or new installations, and work closely with operations to resolve issues promptly. The role also involves maintaining accurate records in CRM or similar systems, contributing to revenue growth, and supporting business development activities as needed. Qualifications

• Client relationship management and account development skills, including experience handling key accounts and building long-term partnerships.
• Commercial and negotiation abilities, such as preparing quotations, managing budgets, and supporting contract discussions with customers.
• Organizational and coordination skills, with experience scheduling work, tracking deliverables, and collaborating with cross-functional teams.
• Communication and interpersonal skills, including clear written and verbal communication and the ability to explain technical concepts to non-technical stakeholders.
• Basic technical understanding of BMS, building services, or related electrical/mechanical systems (experience in BMS or similar industries is highly beneficial).
• Proficiency with CRM tools, MS Office (Excel, Word, Outlook), and standard business software for reporting and documentation.
• Ability to work independently in a hybrid environment, manage priorities, and travel to customer sites across the UK when required.
• Relevant education or training in business, engineering, building services, or a related field, or equivalent professional experience.