Senior Account Manager AT Nearst

We're helping NearSt hire a Senior Account Manager in London to own their biggest retail customers and report straight to the CEO. They're a team of eight with a plan to reach £10m in annual revenue with ten people - and AI agents doing the repetitive work. If you've seen a product on Google marked as available in-store, there's a good chance NearSt is the plumbing behind it. Salary £50,000 - £60,000, plus stock options Location London, UK - hybrid, 3 core days in the office (Mon, Tue, Thu) The company NearSt's mission is to get people into high street shops. It connects retailers' in-store stock to the web, so shoppers using everything from Google to Deliveroo can find and buy from local stores in real time - for retailers from small independents to national chains. The role You'll own a portfolio of around twenty regional and national retailers, from multi-branch merchants to household-name chains, and be the person they trust to understand their business and prove the value NearSt delivers. You'll line-manage the Customer Support Specialist and shape how account management works here from the ground up. What you'll do

• Own relationships with NearSt's largest customers, from Marketing Director to Store Manager
• Drive retention and growth - spot risk early and expand the strongest accounts
• Run business reviews that build the value story from campaign data (year on year, like-for-like, incrementality)
• Lead launches for new customers across their IT, EPOS and e-commerce teams, NearSt's engineers and Google
• Build the agents, tools and workflows that run your accounts - if the tool doesn't exist yet, you build it Who we're looking for
• 5+ years in account management or customer success at a technical B2B SaaS business
• Or the equivalent from a digital agency, solving technical problems with customers - that counts just as much
• Credible with senior stakeholders, and able to hold a technical conversation without someone else in the room
• Analytical - you build and defend a value story with data
• AI-native - you use AI tools to build systems, not just to answer questions Nice to have
• Google Merchant Centre, Local Inventory Ads or Shopping campaigns
• Retail, retail technology or multi-site businesses
• EPOS systems, product data or inventory feeds What you get
• Stock options - a real stake in the company's success
• Your own AI budget (the team mostly runs on Claude)
• £1,000 a year for learning, plus a monthly wellness budget
• 25 days' holiday plus bank holidays, and the office closes between Christmas and New Year
• Confidential therapy through Spill
• The latest MacBook and tools Hiring process

1. Screening interview, 30-45 minutes
2. In-depth interview and a practical task based on the kind of account data you'd handle, 3 hours in person
3. Culture interview, 1 hour in person Good to know

• Full-time, hybrid: 3 core days in the London office (Mon, Tue, Thu), 2 flexible
• Level: Senior, 5+ years
• No visa sponsorship
• Start: in 1 to 3 months How to apply Apply on Lemonade in a few minutes: your CV or LinkedIn, a few quick questions, and one short written answer about something you've built with AI tools. It's read against what NearSt is looking for, so a real example from your own work counts for more than a polished answer. : if you apply to this job, you will hear back from us and if this role isn't the right fit, we'll tell you why and provide some alternative roles that might be a better fit. About Lemonade Lemonade is an Agentic jobs marketplace. Lem, our agent, reads every application and introduces the strongest people to the NearSt team. Not sure you're a fit? On the job page Lem will tell you honestly how well you match before you apply - no account needed. Find your next role. Easy squeezy.