Operations Manager Markets Service, Markets - Retail Markets

at Birmingham City Council

Local Authority

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Company Job Details Operations Manager Markets Service, Markets – Retail Markets Permanent Grade 6 £56,293 - £66,690 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week We are looking for the right person to join and lead our Markets Team. This is an exciting and challenging opportunity for an experienced professional with a strong management background to lead, shape and develop our service during a period of change. This role requires confidence, you will oversee a small team of officers, and engage with other stakeholders both internally and externally, This role is fast-paced, and the post-holder will be required to meet regular deadlines which are in line with our policies. What You Will Do
Lead the day-to-day operational management of the Rag, Indoor and Open Markets, ensuring high-quality service delivery across all market locations.
Manage and develop market teams, overseeing staff performance, workforce planning and employee relations in line with Council policies.
Drive operational and service improvements, leading business change, efficiency initiatives and projects that enhance income generation and customer experience.
Support financial management across the Markets Service, including budget monitoring, debt recovery, performance analysis and financial forecasting.
Manage procurement activities, contracts and supplier relationships to ensure effective delivery of services and value for money.
Develop strong relationships with traders, stakeholders and trade representatives, promoting engagement, communication and market growth.
Lead the development and delivery of market strategies, business plans, promotional campaigns and performance measures to support the continued success and growth of the Markets Service. What You'll Need To Be Able To Demonstrate
Educated to Degree Level
Hold Diploma in Markets Management or be willing to achieve this
Experience delivering services in complex high pressure environment
Proven ability and consistent achievement at management level in a service organisation of comparable scope and complexity or in Markets Management
Proven record of managing significant budgets and procuring and managing contracts and services
Demonstrate high level of self motivation and flexibility, with the ability and confidence to work with minimal oversight and supervision
Experience of leading the delivery of strategic objectives and policies through effective service planning.
High level time management, prioritisation, problem solving and decision making skills
Experience of delivering major workforce and operational change What we offer in return…
Membership of West Midlands Pension Fund – with generous employer contributions
Enhanced Holiday Entitlement – 30 days, increasing with length of service
My Rewards Scheme – access to over 800 brands providing discounts and savings
Health and wellbeing support – independent and confidential employee assistance and counselling Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. And Person Specification We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. Company Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city. We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. We are making significant strides to understand and continuously improve our employees' experience and we are committed to implementing progressive diversity talent management. Information for applicants with a disability If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG. The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There Is a Clear Vision Which Is Ensuring That The Council Is Working For Communities Today And Building For Tomorrow, We Focus Our Resources On Five Key Priorities
A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature. We see the Council's role as providing strategic leadership – that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships. In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments. Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk. For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/jobvacancies Company Info Website http://birmingham.gov.uk/ Telephone 0121 675 7070 Location Birmingham City Council Birmingham West Midlands B2 2XU United Kingdom

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