Associate Director, Product Delivery and Governance

We are looking for an insurance professional with strong product, governance, and regulatory experience, who is highly detail-oriented, analytical, and comfortable owning complex initiatives end to end. Associate Director, Product Delivery & Governance is responsible for providing strategic leadership over product implementation, product governance, Day 2 product management and ensure products and/or strategic priorities are delivered efficiently, compliantly, and in alignment with business objectives. The ideal candidate is an effective cross-functional collaborator and communicator, able to balance commercial needs with robust risk management and regulatory compliance. Position Responsibilities

• This role will play a critical role in supporting the execution of the Hong Kong High Net Worth (HNW) strategy and operating model transformation. Key responsibilities will include:
• Lead the implementation and delivery of prioritized HNW initiatives.
• Drive data product development and system integration to enable HNW customer identification, segmentation, and servicing capabilities.
• Coordinate the delivery of differentiated HNW customer propositions and experience enhancements.
• Support the design and implementation of the future-state HNW Target Operating Model.
• Ensure execution excellence through effective project planning, governance oversight, risk management, and cross-functional stakeholder coordination.
• The role is expected to evolve into a broader Product Owner / Delivery Lead position, responsible for driving the implementation of strategic product initiatives across the end-to-end product lifecycle. This aligns with the Product Delivery & Governance team's accountability for delivery management, governance, and implementation of business transformation initiatives. Deliver training and briefing sessions to internal stakeholder if necessary.
• Ensure delivery capacity, prioritization, and execution are aligned with business growth objectives.
• Drive execution excellence through disciplined planning, governance, and stakeholder management.
• Establish and own the enterprise product delivery strategy and operating model. Champion agile and modern delivery practices to improve speed, quality, and predictability.
• Own the development of user requirements and partners up with IT BA/IT PM to deliver on the system changes to support the delivery of the product initiative
• Provide insights into product delivery, technology and market trends
• Effectively communicate desired outcomes based on the agreed product roadmap
• Focus on risk management, work with legal and compliance departments to obtain necessary approvals and support, while ensuring material meets regulatory requirements Required Qualifications
• Undergraduate degree in finance, marketing, business, or related field
• 10+ years relevant insurance experience and a strong track record in project delivery and execution
• In-depth knowledge of financial services and industry practices
• Solution Focused: exemplary problem solving
• Innovative Mindset
• Influence and Persuasion: drive and influence change
• Compelling Communication: strong communication, interpersonal and presentation skills; business case development and delivery
• Collaboration: strong client and relationship management skills
• Strategic thinker
• Strong mentoring, coaching, and consulting skills
• Demonstrated ability to influence others beyond formal authority both inside and outside of the organization
• Financial understanding of product profitability
• Advanced project management, problem solving and analytical skills
• Strong leadership capabilities applied within team settings and with individual contributors
• Thorough knowledge of compliance standards and practices
• An entrepreneurial spirit and comfort working within in rapidly changing environment
• Adaptability: Effectively adapts and supports integrated change to achieve results in an evolving environment
• Technology Savvy: Leverages technology to plan, innovate, measure results, interact and engage with customers to create value and impact business results. results.
• Strong business acumen, with an aptitude for both strategic, broad thinking and critical and analytical thinking When You Join Our Team
• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid