Change Management Lead - Insurance Transformation

Job Highlights

• 6-10 years change management and operations transformation
• Insurance claims and health programme - Hong Kong
• ASenior Manager level
• Hybrid, contract renewable, immediate interviews

About the Client

• Tier-1 insurer running a major claims and health transformation
• Claims & Health Transformation programme
• Replacing legacy claims operations with a new platform
• Working across Claims, Contact Centre, Operations, Distribution
• High-visibility programme with senior stakeholder exposure

Role Duties

• Lead end-to-end change strategy and integrated roadmap for Claims and Health team
• Conduct business impact assessments across claims and operations
• Build business readiness plans, change risk registers, mitigation actions
• Drive stakeholder engagement, communications, and user adoption
• Develop training plans, curriculum, train-the-trainer programmes
• Coordinate go-live assessments and business readiness sign-offs
• Establish hypercare and post-go-live stabilisation support
• Track adoption and benefits realisation against programme outcomes

Role Requirements

• 6-10 years change management and operations transformation
• Claims processing or related operations transformation experience
• Insurance, health, or financial services background preferred
• Experience with system implementations and operating model change
• Change impact assessment, readiness, adoption measurement
• Agile or phased-release delivery experience is an advantage
• Hong Kong PR / local candidate - Cantonese required
• Strong executive communication and facilitation skills

Why Apply

• Work on a landmark claims and health transformation programme
• Tier-1 insurer, high visibility, senior stakeholder exposure
• Senior Manager level
• Hybrid working, immediate interviews, fast process

INTERESTED? Simply hit apply or send an email with your CV attached to cyruswong@argyllscott.com.hk and I will answer any questions you might have about the role. Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.