IT Business Analyst

We Are Looking For Someone With

• Hands-on and thorough understanding of individual insurance products, operations, and processes
• Experience in policy administration systems enhancement
• Well organized and attentive to details, flexible with working hours
• Good analytical and problem-solving skills, and disciplined with project scheduling
• Able to clearly articulate business processes and ideas verbally and in written English and Chinese (including Mandarin).
• Self-initiated and have a strong drive to learn
• Strong PC skills including MS Word, Excel and good understanding of SQL
• Experience and expertise in executing and supporting complex testing processes
• Minimum 4 years of experience in the life insurance industry, preferably with strong knowledge of life insurance products and experience in working on new product development projects. On The Job You Will
• Collaborate with various stakeholders, particularly with project development and operations departments, to ensure the timely and high quality implementation of product development/enhancement projects
• Evaluate and assess requests from the product development and operations departments, as well as value streams
• Build consensus and facilitate discussion with related stakeholders and IT development teams
• Elicit user requirements, perform impact analysis, propose and document the end-to-end solutions
• Define test strategy, construct test plan and manage testing team on test execution to ensure the end product meets the business objectives
• Present systems training to business users
• Own, investigate and resolve systems and project issues When You Join Our Team
• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid