Receptionist - Bank

Main duties of the job

Were now looking for a warm, enthusiastic, and dedicated individual to join our team as a Receptionist - Bank at Birchmere Mews Care Home in Solihull. The role involves offering professional, high-quality customer service as first point of contact within the home and providing a range of administrative services. Responsibilities include answering the telephone, responding to enquiries, redirecting calls, and recording messages. You'll complete reception-related administration, maintain databases, and provide assistance as required. Maintaining the tidiness of the reception area is also part of the role. Ideal candidates should have excellent communication skills, confidence in using computers, a positive attitude, and experience in problem-solving and handling client complaints.

About us

Avery Healthcare is one of the UKs largest providers of luxury elderly care homes. They believe that the later years of life should be enriching and are passionate about creating meaningful experiences for residents and employees alike. With the vision of creating meaningful lives together, Avery offers exceptional care across a growing network of over 100 homes. The organisation places a strong emphasis on creating a supportive and inspiring environment where employees feel valued and empowered every day. Joining Avery means contributing to a community that values respect, compassion, and exceptional care, making it the preferred choice for residents and team members.

Details

Date posted

06 October 2026

Pay scheme

Other

Salary

£12.72 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

1560032639

Job locations

Avery Healthcare

Knowle

B93 9LQ

United Kingdom

Job responsibilities

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job responsibilities

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

Essential

• Ideal candidates must have excellent communication skills both verbal and written, confidence in using computers, a positive, friendly, and welcoming attitude, and previous exposure to problem-solving and handling client complaints. Living the values of caring, supportive, honest, respectful, and accountable is essential.

Person Specification

Qualifications

Essential

• Ideal candidates must have excellent communication skills both verbal and written, confidence in using computers, a positive, friendly, and welcoming attitude, and previous exposure to problem-solving and handling client complaints. Living the values of caring, supportive, honest, respectful, and accountable is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Knowle

B93 9LQ

United Kingdom

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Knowle

B93 9LQ

United Kingdom

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Job responsibilities

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Qualifications

Essential

• Ideal candidates must have excellent communication skills both verbal and written, confidence in using computers, a positive, friendly, and welcoming attitude, and previous exposure to problem-solving and handling client complaints. Living the values of caring, supportive, honest, respectful, and accountable is essential.