Hub Administrator

Barnet Federated GPs is looking for new Hub Administrators to join our pool. We offer sessional work during weekday evenings, weekends and bank holidays. Work is available within our Bridging Service and the Enhanced Access (EA) service we provide on behalf of some practices from our hub sites located at Oak Lodge Medical Centre and Wentworth Medical Practice.

Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas

Main duties of the job

Hub administrators support the smooth running of remote and on-site hub sessions, including:

Answering calls to the call centre

Booking and managing appointments

Checking in patients for appointments and updating their details on the patient system (EMIS)

Contacting patients to confirm appointments, share messages, or inform them of delays or changes using DALS interpreting service where needed

Processing urgent referrals and discharge summaries (using eRS and Outlook)

Sending patient surveys (via Accurx)

Acting as a formal chaperone

Completing start/end of session checklists and handing over to colleagues at the end of sessions

Preparing clinical rooms before sessions and clearing and closing clinical rooms after sessions

Reporting issues or incidents to the On Call Manager

Keeping reception and shared areas organised and displaying patient information relating to the Federation and our services

Monitoring the waiting area for deteriorating patients

Responding to any spillages or health and safety issues

Opening and closing the hub site (including security checks)

Supporting and inducting new administrators

Providing input into investigations as needed

Helping with other reasonable tasks when needed

About us

Barnet Federated GPs (BFG) is an organisation consisting of all general practices across the London Borough of Barnet covering approximately 400,000 patients. Our aim is to ensure the continuing independence and sustainability of primary care locally through a smooth patient pathway which is delivered with equity and safety with GPs at the centre of care. We want to ensure the local population and practices benefit from primary care activities at scale.

Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas

Details

Date posted

13 October 2026

Pay scheme

Other

Salary

£19.22 an hour

You are responsible for your own tax and pension contributions.

Contract

Bank

Working pattern

Part-time,

Flexible working

Reference number

U0003-26-0000

Job locations

311 Ballards Lane

North Finchley

London

N12 8LY

United Kingdom

Oak Lodge Medical Centre

234 Burnt Oak Broadway

Edgware

Middlesex

HA8 0AP

United Kingdom

Doctors Surgery

38 Wentworth Avenue

London

N3 1YL

United Kingdom

Job responsibilities

Experienced administrators who are already working in a similar role within a GP practice, with familiarity with systems such as EMIS, Accurx, eRS and Surgery Connect as well as with using DALS (interpreting service). You should be IT literate, with good communication and organisational skills. You should also be able to work independently and manage competing priorities. You must be professional, reliable, and have a patient-focused approach.

Job responsibilities

Experienced administrators who are already working in a similar role within a GP practice, with familiarity with systems such as EMIS, Accurx, eRS and Surgery Connect as well as with using DALS (interpreting service). You should be IT literate, with good communication and organisational skills. You should also be able to work independently and manage competing priorities. You must be professional, reliable, and have a patient-focused approach.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Up to date mandatory training in the following:
• Information Governance
• Safeguarding Adults (Level 1)
• Safeguarding Children (Level 1)
• Infection Control (Non-Clinical)
• Basic Life Support Level 1
• Oliver McGowan Autism and Learning Disability (Part 1)
• Chaperoning
• Equality and Diversity
• Sexual Harrassment in the Workplace
• Display Screen Equipment
• Fire Safety

Experience

Essential

• Experience working in a GP Practice
• Familiarity with systems such as EMIS, Accurx, eRS and Surgery Connect as well as with using DALS (interpreting service).

Desirable

• Experience working in an Enhanced Access setting.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Up to date mandatory training in the following:
• Information Governance
• Safeguarding Adults (Level 1)
• Safeguarding Children (Level 1)
• Infection Control (Non-Clinical)
• Basic Life Support Level 1
• Oliver McGowan Autism and Learning Disability (Part 1)
• Chaperoning
• Equality and Diversity
• Sexual Harrassment in the Workplace
• Display Screen Equipment
• Fire Safety

Experience

Essential

• Experience working in a GP Practice
• Familiarity with systems such as EMIS, Accurx, eRS and Surgery Connect as well as with using DALS (interpreting service).

Desirable

• Experience working in an Enhanced Access setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnet Federated GPs CIC

Address

311 Ballards Lane

North Finchley

London

N12 8LY

United Kingdom

Employer's website

https://barnetfederatedgps.org.uk/ (Opens in a new tab)

Employer details

Employer name

Barnet Federated GPs CIC

Address

311 Ballards Lane

North Finchley

London

N12 8LY

United Kingdom

Employer's website

https://barnetfederatedgps.org.uk/ (Opens in a new tab)

Job responsibilities

Experienced administrators who are already working in a similar role within a GP practice, with familiarity with systems such as EMIS, Accurx, eRS and Surgery Connect as well as with using DALS (interpreting service). You should be IT literate, with good communication and organisational skills. You should also be able to work independently and manage competing priorities. You must be professional, reliable, and have a patient-focused approach.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Up to date mandatory training in the following:
• Information Governance
• Safeguarding Adults (Level 1)
• Safeguarding Children (Level 1)
• Infection Control (Non-Clinical)
• Basic Life Support Level 1
• Oliver McGowan Autism and Learning Disability (Part 1)
• Chaperoning
• Equality and Diversity
• Sexual Harrassment in the Workplace
• Display Screen Equipment
• Fire Safety

Experience

Essential

• Experience working in a GP Practice
• Familiarity with systems such as EMIS, Accurx, eRS and Surgery Connect as well as with using DALS (interpreting service).

Desirable

• Experience working in an Enhanced Access setting.