Assistant Patient Access and Booking Centre Manager

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Patient Access and Booking Centre (PABC) as an Assistant Manager.

The post holder will support the PABC Manager in the operational management of a busy booking service, ensuring patients are booked in a timely, efficient and patient-focused manner in line with Welsh Government waiting time targets, Referral to Treatment (RTT) requirements and local policies. The successful candidate will provide day-to-day leadership and supervision of booking teams, support performance management and service improvement initiatives, and work collaboratively with clinical and administrative colleagues to ensure effective use of capacity and delivery of high-quality patient care.

This role offers an excellent opportunity for an experienced administrator or team leader looking to develop their management skills within a dynamic and fast-paced healthcare environment.

Main duties of the job

The Assistant PABC Manager will:

• Support the management of the day-to-day operations of the Patient Access and Booking Centre.
• Supervise and support Booking Clerks, ensuring patients are booked according to clinical priority, waiting time rules and RTT requirements.
• Monitor waiting lists, capacity and demand information, identifying risks and escalating concerns appropriately.
• Ensure accurate management of patient pathways and high standards of data quality and information governance.
• Work closely with clinical services to maximise capacity utilisation and support the achievement of national and local performance targets.
• Assist in the implementation of service improvements, new ways of working and quality initiatives that enhance patient experience.
• Support staff performance, training, development, appraisal processes and workforce planning activities.
• Produce, analyse and present performance information and reports to support operational decision-making.
• Investigate concerns, incidents and operational issues, ensuring appropriate actions are implemented.
• Deputise for the PABC Manager when required and contribute to the effective leadership and development of the service.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,557 to £39,631 a year

per annum

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC235-1026

Job locations

Wrexham Maelor Hospital

Croesnewydd Road, Wrexham, LL13 7TD

Wrexham

LL13 7TD

United Kingdom

Job responsibilities

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Job responsibilities

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent level of work experience and knowledge
• GSCE English & Maths
• NVQ L4 or diploma level or equivalent in administrative related area
• Evidence of continual professional development

Desirable

• ECDL or Equivalent

Experience

Essential

• Experience of assisting with the management of a service/managing staff
• Waiting list experience or equivalent experience
• Experience of using spreadsheets / databases
• Experience and understanding of current priorities for the health board

Desirable

• Extensive experience of WPAS

Skills

Essential

• Understanding of statistics
• Able to present data and information clearly and accurately
• Excellent communication skills
• Keyboard skills
• Organisational, time management for self and others, and delegation
• Leadership/coaching skills
• Strong commitment to making performance improvements
• Change management skills and ability to implement and assist with leading change
• Excellent written, verbal and presentation skills
• Ability to use own initiative

Desirable

• Welsh speaker

Knowledge

Essential

• Knowledge of Microsoft Office Applications, Word / Excel / Outlook
• Experience of waiting list management
• Knowledge of Guide to Good Practice and WG and LHB policies in respect of waiting list management
• RTT

Desirable

• Knowledge of Data Protection Act
• Knowledge of other supporting systems (CITO, Cisco, IRIS,WAP)

Personal Qulaities

Essential

• Well developed work ethic
• Ability to work to deadlines
• Professional, confident manner
• Organised, punctual, reliable, self motivated
• Team worker
• Able to work autonomously
• Approachable/ pleasant manner
• Ability to relate to staff of all disciplines and seniority
• Problem solving skills
• Able to prioritise workload and effectively manage competing demands

Desirable

• Outgoing, friendly, flexible

Other Relevant Requirements

Essential

• Ability to travel between sites
• Appreciation of the responsibilities of the health care environment
• Ability to work flexible hours between 8am-5pm Monday - Friday (shift system) and possibility of some overtime hours.

Desirable

• Flexible Hours

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent level of work experience and knowledge
• GSCE English & Maths
• NVQ L4 or diploma level or equivalent in administrative related area
• Evidence of continual professional development

Desirable

• ECDL or Equivalent

Experience

Essential

• Experience of assisting with the management of a service/managing staff
• Waiting list experience or equivalent experience
• Experience of using spreadsheets / databases
• Experience and understanding of current priorities for the health board

Desirable

• Extensive experience of WPAS

Skills

Essential

• Understanding of statistics
• Able to present data and information clearly and accurately
• Excellent communication skills
• Keyboard skills
• Organisational, time management for self and others, and delegation
• Leadership/coaching skills
• Strong commitment to making performance improvements
• Change management skills and ability to implement and assist with leading change
• Excellent written, verbal and presentation skills
• Ability to use own initiative

Desirable

• Welsh speaker

Knowledge

Essential

• Knowledge of Microsoft Office Applications, Word / Excel / Outlook
• Experience of waiting list management
• Knowledge of Guide to Good Practice and WG and LHB policies in respect of waiting list management
• RTT

Desirable

• Knowledge of Data Protection Act
• Knowledge of other supporting systems (CITO, Cisco, IRIS,WAP)

Personal Qulaities

Essential

• Well developed work ethic
• Ability to work to deadlines
• Professional, confident manner
• Organised, punctual, reliable, self motivated
• Team worker
• Able to work autonomously
• Approachable/ pleasant manner
• Ability to relate to staff of all disciplines and seniority
• Problem solving skills
• Able to prioritise workload and effectively manage competing demands

Desirable

• Outgoing, friendly, flexible

Other Relevant Requirements

Essential

• Ability to travel between sites
• Appreciation of the responsibilities of the health care environment
• Ability to work flexible hours between 8am-5pm Monday - Friday (shift system) and possibility of some overtime hours.

Desirable

• Flexible Hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Maelor Hospital

Croesnewydd Road, Wrexham, LL13 7TD

Wrexham

LL13 7TD

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Maelor Hospital

Croesnewydd Road, Wrexham, LL13 7TD

Wrexham

LL13 7TD

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job responsibilities

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Qualifications

Essential

• Educated to degree level or equivalent level of work experience and knowledge
• GSCE English & Maths
• NVQ L4 or diploma level or equivalent in administrative related area
• Evidence of continual professional development

Desirable

• ECDL or Equivalent

Experience

Essential

• Experience of assisting with the management of a service/managing staff
• Waiting list experience or equivalent experience
• Experience of using spreadsheets / databases
• Experience and understanding of current priorities for the health board

Desirable

• Extensive experience of WPAS

Skills

Essential

• Understanding of statistics
• Able to present data and information clearly and accurately
• Excellent communication skills
• Keyboard skills
• Organisational, time management for self and others, and delegation
• Leadership/coaching skills
• Strong commitment to making performance improvements
• Change management skills and ability to implement and assist with leading change
• Excellent written, verbal and presentation skills
• Ability to use own initiative

Desirable

• Welsh speaker

Knowledge

Essential

• Knowledge of Microsoft Office Applications, Word / Excel / Outlook
• Experience of waiting list management
• Knowledge of Guide to Good Practice and WG and LHB policies in respect of waiting list management
• RTT

Desirable

• Knowledge of Data Protection Act
• Knowledge of other supporting systems (CITO, Cisco, IRIS,WAP)

Personal Qulaities

Essential

• Well developed work ethic
• Ability to work to deadlines
• Professional, confident manner
• Organised, punctual, reliable, self motivated
• Team worker
• Able to work autonomously
• Approachable/ pleasant manner
• Ability to relate to staff of all disciplines and seniority
• Problem solving skills
• Able to prioritise workload and effectively manage competing demands

Desirable

• Outgoing, friendly, flexible

Other Relevant Requirements

Essential

• Ability to travel between sites
• Appreciation of the responsibilities of the health care environment
• Ability to work flexible hours between 8am-5pm Monday - Friday (shift system) and possibility of some overtime hours.

Desirable

• Flexible Hours