Bereavement Administrator and Support Worker

The post holder will be responsible for providing sensitive and specialist support to families who have experienced the death of their baby or child. This post will be based at BCH but will also support the extended team of bereavement nurses and midwives at BWC. You will be part of the palliative and bereavement team providing continuity of care and excellence across BWC which will include caring for the child and their families in the bereavement suit and in the mortuary

The role is to provide and coordinate the bereavement care service, working within the bereavement and palliative care team. You will be sensitive to the needs of families whose baby or child has died and who need support in the bereavement process and their immediate bereavement care needs. This will include supporting families who wish to visit their child in the bereavement suite immediately after their baby or child has died, alongside the lead clinical team where the death has occurred. You will be responsible for coordinating bereavement viewings and ensuring the completion of mandatory documentation and reporting.

Main duties of the job

The Bereavement administrator and Support Worker will work under direct supervision of registered practitioners, to provide compassionate care and support for our bereaved families, and those within the palliative care service at BWCH.

The post is based at Birmingham Children's Hospital, as part of the Trust's Bereavement Team and will involve working in Magnolia house and the Rainbow suite which are dedicated space's within the hospital, specifically designed to support bereaved families in a compassionate and respectful environment

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centered care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

284-26-8313732-DMUT

Job locations

Birmingham children's hospital

Birmingham Childrens Hospital Nhs

Birmingham

B4 6NH

United Kingdom

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person Specification

Qualifications

Essential

• Undergraduate diploma, equivalent appropriate qualification or equivalent experience in bereavement/palliative care
• Administrative experience

Desirable

• Counselling/communication qualification or equivalent
• Courses relating to bereavement/palliative care

Knowledge/experience

Essential

• Knowledge, understanding and experience of bereavement processes
• Previous experience working within a healthcare setting
• Knowledge and understanding around grief

Desirable

• Previous experience working with bereaved families

Analytical and judgement skills

Essential

• Be able to escalate and report concerns
• Ability to recognise own limitations and scope of practice
• Ability to carry out instructions with diligence and accuracy

Professional/managerial/specialist knowledge

Essential

• Ability to use IT systems (Word, Excel, powerpoint, publisher, outlook) with confidence
• Experience of using BWC/NHS IT and EPR systems

Personal skills and attributes

Essential

• Ability to work in a fast paced environment
• Compassionate and approachable
• Work with a flexible approach as part of a small team
• Demonstrate an understanding of the practices of equality, inclusion and health inequalities

Person Specification

Qualifications

Essential

• Undergraduate diploma, equivalent appropriate qualification or equivalent experience in bereavement/palliative care
• Administrative experience

Desirable

• Counselling/communication qualification or equivalent
• Courses relating to bereavement/palliative care

Knowledge/experience

Essential

• Knowledge, understanding and experience of bereavement processes
• Previous experience working within a healthcare setting
• Knowledge and understanding around grief

Desirable

• Previous experience working with bereaved families

Analytical and judgement skills

Essential

• Be able to escalate and report concerns
• Ability to recognise own limitations and scope of practice
• Ability to carry out instructions with diligence and accuracy

Professional/managerial/specialist knowledge

Essential

• Ability to use IT systems (Word, Excel, powerpoint, publisher, outlook) with confidence
• Experience of using BWC/NHS IT and EPR systems

Personal skills and attributes

Essential

• Ability to work in a fast paced environment
• Compassionate and approachable
• Work with a flexible approach as part of a small team
• Demonstrate an understanding of the practices of equality, inclusion and health inequalities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham Women's and Children's NHS Foundation Trust

Address

Birmingham children's hospital

Birmingham Childrens Hospital Nhs

Birmingham

B4 6NH

United Kingdom

Employer's website

https://bwc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham Women's and Children's NHS Foundation Trust

Address

Birmingham children's hospital

Birmingham Childrens Hospital Nhs

Birmingham

B4 6NH

United Kingdom

Employer's website

https://bwc.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Qualifications

Essential

• Undergraduate diploma, equivalent appropriate qualification or equivalent experience in bereavement/palliative care
• Administrative experience

Desirable

• Counselling/communication qualification or equivalent
• Courses relating to bereavement/palliative care

Knowledge/experience

Essential

• Knowledge, understanding and experience of bereavement processes
• Previous experience working within a healthcare setting
• Knowledge and understanding around grief

Desirable

• Previous experience working with bereaved families

Analytical and judgement skills

Essential

• Be able to escalate and report concerns
• Ability to recognise own limitations and scope of practice
• Ability to carry out instructions with diligence and accuracy

Professional/managerial/specialist knowledge

Essential

• Ability to use IT systems (Word, Excel, powerpoint, publisher, outlook) with confidence
• Experience of using BWC/NHS IT and EPR systems

Personal skills and attributes

Essential

• Ability to work in a fast paced environment
• Compassionate and approachable
• Work with a flexible approach as part of a small team
• Demonstrate an understanding of the practices of equality, inclusion and health inequalities