Support Secretary - Oncology

The post holder will manage tasks for the administration department, coordinating with other departments as necessary. Duties include handling health record requests, diary management, typing letters and reports, note-taking, operating a bring forward system, preparing agendas and associated papers, and conducting financial and personnel tasks like processing invoices and payroll as appropriate.The admin team ensures efficient service delivery, supporting clinical andmanagerial teams by answering phones, taking minutes, data entry, managing diaries, and other administrative tasks. The post holder will also book medical appointments using an electronic system and communicate with patients via email and telephone. Responsibilities include providing effective administrative support, working flexibly within the team, and contributing to system efficiency. The role requires multitasking in a busy environment, working independently, and supervisingBand 2 Admin Support staff.

Main duties of the job

oCollaborate effectively as a team member.oSupervise the daily workload of Band 2 staff.oProvide administrative services across all departments, including word-processing, drafting, and producing documents such as meeting notes, reports, letters, and business documents from audio or copy sources.oPerform general office duties as required, including filing, photocopying, collating and distributing information, and managing incoming and outgoing mail.oOperate and maintain an accurate and secure filing system that is accessible to all staff.oMaintain spreadsheets and databases, including producing regular information reports.

oExercise confidentiality, empathy, discretion, and diplomacy in communications, including managing challenging situations.oPrepare letters, reports, and other documentation of a sensitive and confidential nature within guidelines.

About us

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Details

Date posted

07 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum (pro rata for part time)

Contract

Permanent

Working pattern

Full-time

Reference number

382-MEC56-26

Job locations

Blackpool Teaching Hospitals NHS Trust

Whinney Heys Road

Blackpool

FY3 8NR

United Kingdom

Job responsibilities

Please ensure that you have read the attached Job Description and Person Specification before submitting your application.

Collect and sort incoming mail to be actioned by medical secretary/consultant or other healthcare professionals.

Undertake routine office duties including electronic case note tracking, photocopying, and filing of correspondence and results and maintenance of records when required.

Personal

Participate in ensuring the effective use of all financial resources in delivering the service.

Assist in the maintenance and ordering of stationery/stock items within the team.

Contribute to the design and amendment of new template letters used for clinical communications as required.

Participate in mentoring arrangements, with designated staff.

Fully participate in the Trusts appraisal system and personal development planning process on an annual basis.

Assist in new staff induction together with the identification and support of their training requirements to include supervision of apprentices demonstrating own duties to less experienced staff.

Maintain accurate, timely and legible records in accordance with Trust policy when accessing Trust Patient Information Systems to include MAXIMS, NEXUS, G2/Speech Exec and Email.

Provide cover for the work of absent Medical Secretaries, across all Scheduled Care Departments, when necessary.

General

Implement Trust policies and comment on departmental procedures and guidelines.

Ensure compliance with the Mandatory Training Programme in accordance with Trust policy.

Compliance with the Data Protection Act 1998 and Information Governance the post holder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm, or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trusts affairs or dealings which may come to their knowledge during employment.

Participate in service development projects undertaking staff surveys or audits as necessary to own work.

Job responsibilities

Please ensure that you have read the attached Job Description and Person Specification before submitting your application.

Collect and sort incoming mail to be actioned by medical secretary/consultant or other healthcare professionals.

Undertake routine office duties including electronic case note tracking, photocopying, and filing of correspondence and results and maintenance of records when required.

Personal

Participate in ensuring the effective use of all financial resources in delivering the service.

Assist in the maintenance and ordering of stationery/stock items within the team.

Contribute to the design and amendment of new template letters used for clinical communications as required.

Participate in mentoring arrangements, with designated staff.

Fully participate in the Trusts appraisal system and personal development planning process on an annual basis.

Assist in new staff induction together with the identification and support of their training requirements to include supervision of apprentices demonstrating own duties to less experienced staff.

Maintain accurate, timely and legible records in accordance with Trust policy when accessing Trust Patient Information Systems to include MAXIMS, NEXUS, G2/Speech Exec and Email.

Provide cover for the work of absent Medical Secretaries, across all Scheduled Care Departments, when necessary.

General

Implement Trust policies and comment on departmental procedures and guidelines.

Ensure compliance with the Mandatory Training Programme in accordance with Trust policy.

Compliance with the Data Protection Act 1998 and Information Governance the post holder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm, or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trusts affairs or dealings which may come to their knowledge during employment.

Participate in service development projects undertaking staff surveys or audits as necessary to own work.

Person Specification

EDUCATION & QUALIFICATIONS

Essential

• Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification

Desirable

• NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience

EXPERIENCE & KNOWLEDGE

Essential

• Good knowledge and understanding of reception / office procedures
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)

Desirable

• Experience of using Trust IT systems
• Experience of working in Healthcare

SKILLS & ABILITY

Essential

• Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Advanced keyboard / IT skills Including audio typing
• Ability to manage and prioritise own and other's workload and use own initiative
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to take and transcribe notes of meetings in a timely manner
• Ability to maintain relevant recording and information systems
• Ability to deal professionally with enquiries from staff, service users and stakeholders
• Ability to problem solve
• Understand confidentiality and apply the principles in every day working practice
• Work effectively and flexibly as part of a team to meet the needs of the services

Person Specification

EDUCATION & QUALIFICATIONS

Essential

• Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification

Desirable

• NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience

EXPERIENCE & KNOWLEDGE

Essential

• Good knowledge and understanding of reception / office procedures
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)

Desirable

• Experience of using Trust IT systems
• Experience of working in Healthcare

SKILLS & ABILITY

Essential

• Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Advanced keyboard / IT skills Including audio typing
• Ability to manage and prioritise own and other's workload and use own initiative
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to take and transcribe notes of meetings in a timely manner
• Ability to maintain relevant recording and information systems
• Ability to deal professionally with enquiries from staff, service users and stakeholders
• Ability to problem solve
• Understand confidentiality and apply the principles in every day working practice
• Work effectively and flexibly as part of a team to meet the needs of the services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

Blackpool Teaching Hospitals NHS Trust

Whinney Heys Road

Blackpool

FY3 8NR

United Kingdom

Employer's website

https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

Blackpool Teaching Hospitals NHS Trust

Whinney Heys Road

Blackpool

FY3 8NR

United Kingdom

Employer's website

https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please ensure that you have read the attached Job Description and Person Specification before submitting your application.

Collect and sort incoming mail to be actioned by medical secretary/consultant or other healthcare professionals.

Undertake routine office duties including electronic case note tracking, photocopying, and filing of correspondence and results and maintenance of records when required.

Personal

Participate in ensuring the effective use of all financial resources in delivering the service.

Assist in the maintenance and ordering of stationery/stock items within the team.

Contribute to the design and amendment of new template letters used for clinical communications as required.

Participate in mentoring arrangements, with designated staff.

Fully participate in the Trusts appraisal system and personal development planning process on an annual basis.

Assist in new staff induction together with the identification and support of their training requirements to include supervision of apprentices demonstrating own duties to less experienced staff.

Maintain accurate, timely and legible records in accordance with Trust policy when accessing Trust Patient Information Systems to include MAXIMS, NEXUS, G2/Speech Exec and Email.

Provide cover for the work of absent Medical Secretaries, across all Scheduled Care Departments, when necessary.

General

Implement Trust policies and comment on departmental procedures and guidelines.

Ensure compliance with the Mandatory Training Programme in accordance with Trust policy.

Compliance with the Data Protection Act 1998 and Information Governance the post holder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm, or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trusts affairs or dealings which may come to their knowledge during employment.

Participate in service development projects undertaking staff surveys or audits as necessary to own work.

EDUCATION & QUALIFICATIONS

Essential

• Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification

Desirable

• NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience

EXPERIENCE & KNOWLEDGE

Essential

• Good knowledge and understanding of reception / office procedures
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)

Desirable

• Experience of using Trust IT systems
• Experience of working in Healthcare

SKILLS & ABILITY

Essential

• Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Advanced keyboard / IT skills Including audio typing
• Ability to manage and prioritise own and other's workload and use own initiative
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to take and transcribe notes of meetings in a timely manner
• Ability to maintain relevant recording and information systems
• Ability to deal professionally with enquiries from staff, service users and stakeholders
• Ability to problem solve
• Understand confidentiality and apply the principles in every day working practice
• Work effectively and flexibly as part of a team to meet the needs of the services