Team Leader

The post holder will provide effective, efficient and professional support to the Facilities Management (FM) Team and the clinical Teams under their direct responsibility. This will include the day to day management of Patient Support Team (PST) staff in order to provide a high quality and professional cleaning and patient and product movement services in line with Trust operational requirements.

The post holder will be based primarily in Wards and Departments and be responsible for the effective resourcing of the Patient Support Teams both at horizontal, vertical levels and retained estate with direct support from the Duty FM Managers.

The role requires that the post holder will need to work effectively in close collaboration with Clinical Staff, the FM Helpdesk and Duty Facilities Managers in order to deliver and sustain exceptional patient support related standards.

A Full, Clean, UK Manual Driving license is essential for this post.

Main duties of the job

• To manage staff daily workload ensuring safety as a priority.
• Be responsible for maintaining productive working relationships with all levels of Trust staff and external providers.
• To be able to communicate effectively using both written and verbal skills.
• The ability to analyse and use information relevant to the role.
• Good inter-personal skills and the ability to communicate clearly and effectively.
• The ability to organise oneself and one's work so that duties are completed within deadlines and conform to organisational and legal requirements.
• Work closely with and support where necessary peers in other FM departments.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

per annum

Contract

Permanent

Working pattern

Full-time

Reference number

339-FD2443-LMH-A

Job locations

Southmead Hospital

Bristol

BS10 5NB

United Kingdom

Job responsibilities

Working Conditions / Effort

Working conditions:

• To be able to be flexible over hours of work

• Working in close proximity toill patients and distressed relatives

• To be able to work at ward or department level through effective use of mobile technologies

Mental Effort:

• Able to work under pressure and meet deadlines

• Busy environment with frequent interruptions

• Ability to make logical and quick decisions to ensure service delivery and standards are maintained

• Ability to understand the escalation processes and utilise them as and when appropriate

• Ability to train others in the safe use of equipment and technologies

• On occasion the need to deal with irate customers in relation to provision of service, this can be over the telephone or in person

Physical:

Working mobile at ward / department level with minimal time spent in an office type environment

• The role involves walking and standing for large periods of the day

• The role requires daily use of DSE equipment

• The occasional need to undertake some physical demanding tasks i.e. move cages of approx. 300kg in weight and all other FM associated equipment.

Job responsibilities

Working Conditions / Effort

Working conditions:

• To be able to be flexible over hours of work

• Working in close proximity toill patients and distressed relatives

• To be able to work at ward or department level through effective use of mobile technologies

Mental Effort:

• Able to work under pressure and meet deadlines

• Busy environment with frequent interruptions

• Ability to make logical and quick decisions to ensure service delivery and standards are maintained

• Ability to understand the escalation processes and utilise them as and when appropriate

• Ability to train others in the safe use of equipment and technologies

• On occasion the need to deal with irate customers in relation to provision of service, this can be over the telephone or in person

Physical:

Working mobile at ward / department level with minimal time spent in an office type environment

• The role involves walking and standing for large periods of the day

• The role requires daily use of DSE equipment

• The occasional need to undertake some physical demanding tasks i.e. move cages of approx. 300kg in weight and all other FM associated equipment.

Person Specification

Education and qualifications

Essential

• Educated to HND level or equivalent experience

Desirable

• ILM Levels 2 &3
• BICS Assessor
• IOSH Health and Safety Certification
• Customer Service & Infection Control

Knowledge, skills and abilities

Essential

• Working knowledge and understanding of BICs cleaning standards and ability to manage others against them
• Ability to lead, motivate, manage and support sub-ordinate staff groups
• Ability to demonstrate adaptable training skills to teach others in systems and processes as per Departmental and Trust arrangements and policies
• Ability to work independently and autonomously, whilst understanding escalation boundaries and processes
• Ability to work under pressure, prioritise jobs appropriately whilst demonstrating good communication skills
• Ability to make decisions and find solutions to ensure service and business continuity
• Ability to work and act according to standard operating procedures and safe systems of work

Experience

Essential

• Experience of managing a team with different skill-sets and abilities
• Experience of working with modern technology and E-Systems
• Experience in busy customer service based support role

Desirable

• Experience of auditing to pre-determined standards

Personal qualities

Essential

• Excellent personal values and an interest in having a positive impact on patient experience

Additional requirements e.g. driving licence

Essential

• Driving Licence is required Manual UK licence only

Person Specification

Education and qualifications

Essential

• Educated to HND level or equivalent experience

Desirable

• ILM Levels 2 &3
• BICS Assessor
• IOSH Health and Safety Certification
• Customer Service & Infection Control

Knowledge, skills and abilities

Essential

• Working knowledge and understanding of BICs cleaning standards and ability to manage others against them
• Ability to lead, motivate, manage and support sub-ordinate staff groups
• Ability to demonstrate adaptable training skills to teach others in systems and processes as per Departmental and Trust arrangements and policies
• Ability to work independently and autonomously, whilst understanding escalation boundaries and processes
• Ability to work under pressure, prioritise jobs appropriately whilst demonstrating good communication skills
• Ability to make decisions and find solutions to ensure service and business continuity
• Ability to work and act according to standard operating procedures and safe systems of work

Experience

Essential

• Experience of managing a team with different skill-sets and abilities
• Experience of working with modern technology and E-Systems
• Experience in busy customer service based support role

Desirable

• Experience of auditing to pre-determined standards

Personal qualities

Essential

• Excellent personal values and an interest in having a positive impact on patient experience

Additional requirements e.g. driving licence

Essential

• Driving Licence is required Manual UK licence only

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Southmead Hospital

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Southmead Hospital

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Job responsibilities

Working Conditions / Effort

Working conditions:

• To be able to be flexible over hours of work

• Working in close proximity toill patients and distressed relatives

• To be able to work at ward or department level through effective use of mobile technologies

Mental Effort:

• Able to work under pressure and meet deadlines

• Busy environment with frequent interruptions

• Ability to make logical and quick decisions to ensure service delivery and standards are maintained

• Ability to understand the escalation processes and utilise them as and when appropriate

• Ability to train others in the safe use of equipment and technologies

• On occasion the need to deal with irate customers in relation to provision of service, this can be over the telephone or in person

Physical:

Working mobile at ward / department level with minimal time spent in an office type environment

• The role involves walking and standing for large periods of the day

• The role requires daily use of DSE equipment

• The occasional need to undertake some physical demanding tasks i.e. move cages of approx. 300kg in weight and all other FM associated equipment.

Education and qualifications

Essential

• Educated to HND level or equivalent experience

Desirable

• ILM Levels 2 &3
• BICS Assessor
• IOSH Health and Safety Certification
• Customer Service & Infection Control

Knowledge, skills and abilities

Essential

• Working knowledge and understanding of BICs cleaning standards and ability to manage others against them
• Ability to lead, motivate, manage and support sub-ordinate staff groups
• Ability to demonstrate adaptable training skills to teach others in systems and processes as per Departmental and Trust arrangements and policies
• Ability to work independently and autonomously, whilst understanding escalation boundaries and processes
• Ability to work under pressure, prioritise jobs appropriately whilst demonstrating good communication skills
• Ability to make decisions and find solutions to ensure service and business continuity
• Ability to work and act according to standard operating procedures and safe systems of work

Experience

Essential

• Experience of managing a team with different skill-sets and abilities
• Experience of working with modern technology and E-Systems
• Experience in busy customer service based support role

Desirable

• Experience of auditing to pre-determined standards

Personal qualities

Essential

• Excellent personal values and an interest in having a positive impact on patient experience

Additional requirements e.g. driving licence

Essential

• Driving Licence is required Manual UK licence only