Ward Clerk - ST Francis Ward

The role of ward clerk would make a valuable contribution to support patient care from the time of admission, through to discharge. As the successful candidate would be the first contact point for all ward visitors and members of the multi-professional team, good interpersonal skills are essential.

The role is responsible for managing patient records, supporting clinical information systems, coordinating communications, arranging patient transfers, maintaining departmental documentation. The post holder also supports relatives and visitors, manages stationery and departmental supplies.

By ensuring accurate administration, effective communication, and efficient coordination of non-clinical processes, the Ward Clerk plays an essential role in supporting patient care.

Main duties of the job

• Provide administrative, clerical, and reception support to St Francis Ward staff.
• Act as the first point of contact for patients, relatives, visitors, and healthcare professionals, delivering a professional and confidential service.
• Answer and direct telephone calls, providing information within the scope of the role and Trust policies.
• Coordinate patient transfers, including transport arrangements and transfer of records and property.
• Maintain records relating to patient valuables, donations, staff information, and departmental documentation.
• Monitor and order stationery and designated supplies, checking deliveries and reporting discrepancies.
• Support relatives and visitors, referring clinical enquiries to the appropriate nursing staff.
• Maintain a safe, organised working environment and report maintenance or safety concerns.

About us

Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.

Our care values are collaborate, aspire, respect and enable

Details

Date posted

01 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

per annum (pro rata for part time)

Contract

Permanent

Working pattern

Full-time,

Part-time,

Job share,

Flexible working

Reference number

434-CR8321426

Job locations

Stoke Mandeville

Stoke Mandeville Hospital

Aylesbury

HP21 8AL

United Kingdom

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

Education, Qualifications & Training

Essential

• English Language GCSE grade C or above or equivalent

Desirable

• IT Qualification
• Administrative qualification

Experience

Essential

• Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
• Six month experience of working within NHS environment / customer care

Desirable

• Experience as receptionist / or other relevant experience
• Experience of using computers in a work environment

Skills, Abilities & Knowledge

Essential

• Ability to communicate clearly in spoken English
• Ability to write clearly and legibly in English
• Understand the need for confidentiality and data protection
• Demonstrate ability to organise own workload, prioritise and take initiative where necessary
• Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail
• Computer literate with knowledge of Word and Excel.

Special Circumstances

Desirable

• Able to travel to other sites and off site as necessary

Person Specification

Education, Qualifications & Training

Essential

• English Language GCSE grade C or above or equivalent

Desirable

• IT Qualification
• Administrative qualification

Experience

Essential

• Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
• Six month experience of working within NHS environment / customer care

Desirable

• Experience as receptionist / or other relevant experience
• Experience of using computers in a work environment

Skills, Abilities & Knowledge

Essential

• Ability to communicate clearly in spoken English
• Ability to write clearly and legibly in English
• Understand the need for confidentiality and data protection
• Demonstrate ability to organise own workload, prioritise and take initiative where necessary
• Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail
• Computer literate with knowledge of Word and Excel.

Special Circumstances

Desirable

• Able to travel to other sites and off site as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville

Stoke Mandeville Hospital

Aylesbury

HP21 8AL

United Kingdom

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville

Stoke Mandeville Hospital

Aylesbury

HP21 8AL

United Kingdom

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Education, Qualifications & Training

Essential

• English Language GCSE grade C or above or equivalent

Desirable

• IT Qualification
• Administrative qualification

Experience

Essential

• Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
• Six month experience of working within NHS environment / customer care

Desirable

• Experience as receptionist / or other relevant experience
• Experience of using computers in a work environment

Skills, Abilities & Knowledge

Essential

• Ability to communicate clearly in spoken English
• Ability to write clearly and legibly in English
• Understand the need for confidentiality and data protection
• Demonstrate ability to organise own workload, prioritise and take initiative where necessary
• Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail
• Computer literate with knowledge of Word and Excel.

Special Circumstances

Desirable

• Able to travel to other sites and off site as necessary