Bank Health Care Assistant

Butterwick Hospice is seeking compassionate and committed Health Care Assistants to join our Adult Inpatient Unit.

Our team provides outstanding, person-centred care for people living with

life-limiting illness; while offering vital support to their families at the

times they need it most. In this role, you will make a meaningful contribution

to delivering high-quality end of life care and complex symptom management,

helping every patient achieve the best possible quality of life.

We have a range of full-time and part-time opportunities

available for Health Care Assistants.

If you are passionate about making a genuine difference to

patients and their families, we would be delighted to hear from you.

Main duties of the job

-To work as an

effective part of the multidisciplinary team assisting in the provision of a

high level of

-Specialist

palliative care under the direction of a registered nurse. The care provided

will be in

-Accordance with

the values set out by the hospice thus ensuring that we can achieve the

vision andmission of Butterwick

Hospice.

About us

At Butterwick Hospice we believe in making every

moment count. Our team provides exceptional, specialist care and support to

patients and their families during challenging times.

People

are at our core. We offer a supportive environment with opportunities for

professional growth and development and are always aiming for the highest

standards and working environment. Our teams work positively together,

collaborating to ensure our patients get the best care, and staff enjoy a

fulfilling career knowing they make a real difference in people's lives.

Working

here means being part of a community that focuses on empathy, respect and

teamwork. We're there for everyone who needs us and are on a mission to change

the way society and healthcare systems care for people.

Join us at Butterwick Hospice and be part of a

place where your skills and compassion can truly shine.

Details

Date posted

06 October 2026

Pay scheme

Other

Salary

£13.98 an hour

Subject to pay review

Contract

Bank

Working pattern

Part-time,

Flexible working

Reference number

B0492-26-0010

Job locations

Butterwick Hospice

Middlefield Road

Stockton-on-tees

Cleveland

TS19 8XN

United Kingdom

Job responsibilities

General

duties

-To

maintain patient confidentiality and abide by information governance standards at all

times.

-To

maintain a healthy and safe environment for all patients, staff and visitors

and demonstrate

awareness of risk management and infection prevention and control.

-To

participate in agreed programmes of care ensuring that all care given is

clearly and

accurately documented in line within standards and seeking support from senior

staff as necessary.

-To

assist patients with their activities of daily living with dignity and privacy,

in accordance

with the person-centered care plan, allowing them to maintain independence

as appropriate.

-Following training and assessment of competence to undertake the recording of patients

temperature, pulse, blood pressure respirations and blood monitoring, and report

to the registered nurse.

-To

assist in providing a relaxed informal space for patients and families to

discuss their

problems.

-To

undertake appropriate actions to meet the spiritual, psychological and emotional

needs of the patient.

-To

provide appropriate emotional support for families.

-To

manage your workload/tasks as designated by the registered nurse leading the team.

-Escort

patients to outpatient appointments as required.

-To

actively participate in clinical audit.

-To

ensure the maintenance of confidentiality including accurate and timely records.

-To liaise

with and provide relevant information to other members of the multi disciplinary

team, both internally and externally.

-To

adhere to Butterwick Hospice policies, procedures, guidelines and standards at

all times and

to promote these to others.

-Adopt

the role of link worker as required by the hospice management team.

-Attend

and participate in an annual appraisal and regular reviews of performance and

objectives, identifying gaps in knowledge/skills and developing a plan to enhance

service and self-development.

-To

encourage and promote the philosophy of Butterwick Hospice and present a good public

image, to co-operate with all staff in maintaining good relationships with outside

agencies in order to uphold the charity's image and to win increased support

for its work.

-To be

able to communicate effectively with all members of the team and to

-Develop

excellent relationships with community teams as appropriate to the role.

-To

participate in mandatory clinical supervision or reflective practice as

necessary as

directed by the AIPU leadership team.

-To

undertake risk assessment and management to ensure that staff, families and visitors

are safe.

-To be

aware of the adult and child protection procedures and policy within

-Butterwick

Hospice, to attend all safeguarding training and to adhere to the Local Safeguarding

Procedures at all times.

-To

participate in the induction of new staff to the department and wider hospice as

necessary.

-To

support student nurses during their placement at Butterwick Hospice and work alongside

them as directed by the registered nurse.

-To be

able to carry out effective complaint, accident and incident reporting.

-To play

an active part in the clinical governance framework within the hospice.

-To be

aware of the Infection Prevention and Control policies and work in accordance with IPC

procedures always.

-To be

able to support the patient and the family at the time of death, respecting an individuals beliefs, community, culture and religion.

-To be

aware of, and responsive to, the changing nature of the Hospice and adopt a flexible

and pro-active approach to work

-To undertake administration

changes in accordance with hospice policy

Education

& Training

-Attend all mandatory

training courses i.e. Resuscitation, Moving and Handling, and

-Health and Safety training.

-Access in-house training

programme to further develop your palliative care knowledge.

-Attend and complete

relevant Palliative and End of Life Training.

-Attend and complete clinical skills training

including medicines management

-Maintain own Portfolio, and complete core

competencies.

Job responsibilities

General

duties

-To

maintain patient confidentiality and abide by information governance standards at all

times.

-To

maintain a healthy and safe environment for all patients, staff and visitors

and demonstrate

awareness of risk management and infection prevention and control.

-To

participate in agreed programmes of care ensuring that all care given is

clearly and

accurately documented in line within standards and seeking support from senior

staff as necessary.

-To

assist patients with their activities of daily living with dignity and privacy,

in accordance

with the person-centered care plan, allowing them to maintain independence

as appropriate.

-Following training and assessment of competence to undertake the recording of patients

temperature, pulse, blood pressure respirations and blood monitoring, and report

to the registered nurse.

-To

assist in providing a relaxed informal space for patients and families to

discuss their

problems.

-To

undertake appropriate actions to meet the spiritual, psychological and emotional

needs of the patient.

-To

provide appropriate emotional support for families.

-To

manage your workload/tasks as designated by the registered nurse leading the team.

-Escort

patients to outpatient appointments as required.

-To

actively participate in clinical audit.

-To

ensure the maintenance of confidentiality including accurate and timely records.

-To liaise

with and provide relevant information to other members of the multi disciplinary

team, both internally and externally.

-To

adhere to Butterwick Hospice policies, procedures, guidelines and standards at

all times and

to promote these to others.

-Adopt

the role of link worker as required by the hospice management team.

-Attend

and participate in an annual appraisal and regular reviews of performance and

objectives, identifying gaps in knowledge/skills and developing a plan to enhance

service and self-development.

-To

encourage and promote the philosophy of Butterwick Hospice and present a good public

image, to co-operate with all staff in maintaining good relationships with outside

agencies in order to uphold the charity's image and to win increased support

for its work.

-To be

able to communicate effectively with all members of the team and to

-Develop

excellent relationships with community teams as appropriate to the role.

-To

participate in mandatory clinical supervision or reflective practice as

necessary as

directed by the AIPU leadership team.

-To

undertake risk assessment and management to ensure that staff, families and visitors

are safe.

-To be

aware of the adult and child protection procedures and policy within

-Butterwick

Hospice, to attend all safeguarding training and to adhere to the Local Safeguarding

Procedures at all times.

-To

participate in the induction of new staff to the department and wider hospice as

necessary.

-To

support student nurses during their placement at Butterwick Hospice and work alongside

them as directed by the registered nurse.

-To be

able to carry out effective complaint, accident and incident reporting.

-To play

an active part in the clinical governance framework within the hospice.

-To be

aware of the Infection Prevention and Control policies and work in accordance with IPC

procedures always.

-To be

able to support the patient and the family at the time of death, respecting an individuals beliefs, community, culture and religion.

-To be

aware of, and responsive to, the changing nature of the Hospice and adopt a flexible

and pro-active approach to work

-To undertake administration

changes in accordance with hospice policy

Education

& Training

-Attend all mandatory

training courses i.e. Resuscitation, Moving and Handling, and

-Health and Safety training.

-Access in-house training

programme to further develop your palliative care knowledge.

-Attend and complete

relevant Palliative and End of Life Training.

-Attend and complete clinical skills training

including medicines management

-Maintain own Portfolio, and complete core

competencies.

Person Specification

Skills & Abilities

Essential

• -Good written and verbal communication skills including listening are essential
• -Good IT Skills, specifically Microsoft Word, Excel
• -Team working skills
• -An ability to manage challenging situations
• -Ability to work on own initiative and know when to escalate any changes to patients condition to named nurse (RN) when necessary

Other

Essential

• Ability to work shifts including nights, weekends and bank holidays

Qualifications

Essential

• -Minimum level NVQ level 2 or 3 in Health & Social Care
• -A good standard of general education

Personal Attributes & Key Skills

Essential

• -Self-awareness and an ability to recognize stress and use coping mechanisms
• -Flexible, approachable and trustworthy
• -Commitment and an interest in learning and personal development

Experience

Essential

• -An understanding of person-centred care approaches
• -Experience of working with patients with life limiting illness or end of life care
• -Understanding of infection, prevention and control
• -Understanding of the importance and adherence to patient confidentiality
• -Understanding of safeguarding and preventing patients from abuse

Person Specification

Skills & Abilities

Essential

• -Good written and verbal communication skills including listening are essential
• -Good IT Skills, specifically Microsoft Word, Excel
• -Team working skills
• -An ability to manage challenging situations
• -Ability to work on own initiative and know when to escalate any changes to patients condition to named nurse (RN) when necessary

Other

Essential

• Ability to work shifts including nights, weekends and bank holidays

Qualifications

Essential

• -Minimum level NVQ level 2 or 3 in Health & Social Care
• -A good standard of general education

Personal Attributes & Key Skills

Essential

• -Self-awareness and an ability to recognize stress and use coping mechanisms
• -Flexible, approachable and trustworthy
• -Commitment and an interest in learning and personal development

Experience

Essential

• -An understanding of person-centred care approaches
• -Experience of working with patients with life limiting illness or end of life care
• -Understanding of infection, prevention and control
• -Understanding of the importance and adherence to patient confidentiality
• -Understanding of safeguarding and preventing patients from abuse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Butterwick Hospice

Address

Butterwick Hospice

Middlefield Road

Stockton-on-tees

Cleveland

TS19 8XN

United Kingdom

Employer's website

https://www.butterwick.org.uk/ (Opens in a new tab)

Employer details

Employer name

Butterwick Hospice

Address

Butterwick Hospice

Middlefield Road

Stockton-on-tees

Cleveland

TS19 8XN

United Kingdom

Employer's website

https://www.butterwick.org.uk/ (Opens in a new tab)

Job responsibilities

General

duties

-To

maintain patient confidentiality and abide by information governance standards at all

times.

-To

maintain a healthy and safe environment for all patients, staff and visitors

and demonstrate

awareness of risk management and infection prevention and control.

-To

participate in agreed programmes of care ensuring that all care given is

clearly and

accurately documented in line within standards and seeking support from senior

staff as necessary.

-To

assist patients with their activities of daily living with dignity and privacy,

in accordance

with the person-centered care plan, allowing them to maintain independence

as appropriate.

-Following training and assessment of competence to undertake the recording of patients

temperature, pulse, blood pressure respirations and blood monitoring, and report

to the registered nurse.

-To

assist in providing a relaxed informal space for patients and families to

discuss their

problems.

-To

undertake appropriate actions to meet the spiritual, psychological and emotional

needs of the patient.

-To

provide appropriate emotional support for families.

-To

manage your workload/tasks as designated by the registered nurse leading the team.

-Escort

patients to outpatient appointments as required.

-To

actively participate in clinical audit.

-To

ensure the maintenance of confidentiality including accurate and timely records.

-To liaise

with and provide relevant information to other members of the multi disciplinary

team, both internally and externally.

-To

adhere to Butterwick Hospice policies, procedures, guidelines and standards at

all times and

to promote these to others.

-Adopt

the role of link worker as required by the hospice management team.

-Attend

and participate in an annual appraisal and regular reviews of performance and

objectives, identifying gaps in knowledge/skills and developing a plan to enhance

service and self-development.

-To

encourage and promote the philosophy of Butterwick Hospice and present a good public

image, to co-operate with all staff in maintaining good relationships with outside

agencies in order to uphold the charity's image and to win increased support

for its work.

-To be

able to communicate effectively with all members of the team and to

-Develop

excellent relationships with community teams as appropriate to the role.

-To

participate in mandatory clinical supervision or reflective practice as

necessary as

directed by the AIPU leadership team.

-To

undertake risk assessment and management to ensure that staff, families and visitors

are safe.

-To be

aware of the adult and child protection procedures and policy within

-Butterwick

Hospice, to attend all safeguarding training and to adhere to the Local Safeguarding

Procedures at all times.

-To

participate in the induction of new staff to the department and wider hospice as

necessary.

-To

support student nurses during their placement at Butterwick Hospice and work alongside

them as directed by the registered nurse.

-To be

able to carry out effective complaint, accident and incident reporting.

-To play

an active part in the clinical governance framework within the hospice.

-To be

aware of the Infection Prevention and Control policies and work in accordance with IPC

procedures always.

-To be

able to support the patient and the family at the time of death, respecting an individuals beliefs, community, culture and religion.

-To be

aware of, and responsive to, the changing nature of the Hospice and adopt a flexible

and pro-active approach to work

-To undertake administration

changes in accordance with hospice policy

Education

& Training

-Attend all mandatory

training courses i.e. Resuscitation, Moving and Handling, and

-Health and Safety training.

-Access in-house training

programme to further develop your palliative care knowledge.

-Attend and complete

relevant Palliative and End of Life Training.

-Attend and complete clinical skills training

including medicines management

-Maintain own Portfolio, and complete core

competencies.

Skills & Abilities

Essential

• -Good written and verbal communication skills including listening are essential
• -Good IT Skills, specifically Microsoft Word, Excel
• -Team working skills
• -An ability to manage challenging situations
• -Ability to work on own initiative and know when to escalate any changes to patients condition to named nurse (RN) when necessary

Other

Essential

• Ability to work shifts including nights, weekends and bank holidays

Qualifications

Essential

• -Minimum level NVQ level 2 or 3 in Health & Social Care
• -A good standard of general education

Personal Attributes & Key Skills

Essential

• -Self-awareness and an ability to recognize stress and use coping mechanisms
• -Flexible, approachable and trustworthy
• -Commitment and an interest in learning and personal development

Experience

Essential

• -An understanding of person-centred care approaches
• -Experience of working with patients with life limiting illness or end of life care
• -Understanding of infection, prevention and control
• -Understanding of the importance and adherence to patient confidentiality
• -Understanding of safeguarding and preventing patients from abuse