Patient Booking Coordinator

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community health and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a new HR Business Partner to support our ambitious growth plans as we continue to expand throughout the UK.

Main duties of the job

All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide.

Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.

About us

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care.

CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.

Details

Date posted

17 September 2026

Pay scheme

Other

Salary

£24,784 a year

Contract

Permanent

Working pattern

Full-time

Reference number

CHE1234746

Job locations

Broughton Business Park, 1-6 Star Building, Oliver's Pl, Fulwood

Preston

PR2 9WT

United Kingdom

Job responsibilities

We are looking for someone who can:

Be the first point of contact for patients, general practitioners and optometrists throughout the referral process

Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems

Process referrals

Book patients appointments using the booking system

Performing ad hoc administration duties as necessary

Working effectively and efficiently to the CHEC standards

Job responsibilities

We are looking for someone who can:

Be the first point of contact for patients, general practitioners and optometrists throughout the referral process

Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems

Process referrals

Book patients appointments using the booking system

Performing ad hoc administration duties as necessary

Working effectively and efficiently to the CHEC standards

Person Specification

Experience

Essential

• What youll bring to the role:

• Excellent customer service skills

• Ability to work as part of a team

• IT literacy

• Ability to work under pressure and to service levels

• Have empathy and patience with referrals

• Strong communication skills and confidence when speaking on the phone

• Good attention to detail

Person Specification

Experience

Essential

• What youll bring to the role:

• Excellent customer service skills

• Ability to work as part of a team

• IT literacy

• Ability to work under pressure and to service levels

• Have empathy and patience with referrals

• Strong communication skills and confidence when speaking on the phone

• Good attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CHEC

Address

Broughton Business Park, 1-6 Star Building, Oliver's Pl, Fulwood

Preston

PR2 9WT

United Kingdom

Employer's website

https://www.communityhealthservices.co.uk (Opens in a new tab)

Employer details

Employer name

CHEC

Address

Broughton Business Park, 1-6 Star Building, Oliver's Pl, Fulwood

Preston

PR2 9WT

United Kingdom

Employer's website

https://www.communityhealthservices.co.uk (Opens in a new tab)

Job responsibilities

We are looking for someone who can:

Be the first point of contact for patients, general practitioners and optometrists throughout the referral process

Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems

Process referrals

Book patients appointments using the booking system

Performing ad hoc administration duties as necessary

Working effectively and efficiently to the CHEC standards

Experience

Essential

• What youll bring to the role:

• Excellent customer service skills

• Ability to work as part of a team

• IT literacy

• Ability to work under pressure and to service levels

• Have empathy and patience with referrals

• Strong communication skills and confidence when speaking on the phone

• Good attention to detail