Lung Cancer Screening Appointments Administrator

This is an exciting opportunity to support the Lung Cancer

Screening Programme (LCS) in County Durham. The purpose of the programme is to

enable the early detection of lung cancer in order to save lives.

The role is an Appointments Administrator to join the LCS

team at Chester-le-Street Community Hospital on 37.5 hours per week.

We are looking for an enthusiastic, pro-active person to

assist in delivering an efficient, patient focused appointment service within

the LCSP.

This is a fixed term opportunity to provide 12

months maternity leave cover.

Main duties of the job

You will be responsible for contacting patients to arrange

an appointment via letter or telephone, ensuring that all appointments are

booked in accordance within LCSP timescales and manage administrative tasks

associated with appointments booked via the LCSP administrative system.

You may also book review appointments via Worklists and as

requested via proforma.

There is also a requirement to take calls from LCSP

participants, dealing with appointment queries or documenting messages for the

clinical team

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on

AI-generated content is discouraged and may diminish the applicant's chances of

success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Please note that we may close any vacancy early once a sufficient number of applications have been received.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C9439-2627-RP-N287

Job locations

Chester Le Street Community Hospital

Front Street

CHESTER LE STREET

County Durham

DH3 3AT

United Kingdom

Job responsibilities

To call and invite eligible patients to take part in lung

cancer screening, following script guidance, with positive encouragement for

patients to take part.

To build clinics and appointment templates in the LCSP

booking system, based on the staffing rota provided by the lead nurse.

To book new and review appointments as indicated by the lead

nurse and clinical team.

To re-allocate appointments from the Reserve Appointments Worklists.

To contact patients by telephone for short notice

appointment cancellations.

To ensure that all appointments which require cancelling or

amending are reallocated for patients.

To rebook patients from cancelled clinics and inform patient

either by telephone or letter, as appropriate.

Ensure all Trust and departmental policies and procedures

are adhered to to ensure standards are maintained in the department and all

tasks carried out correctly and within the correct timescales.

Ensure all demographic information is collected and updated.

Take telephone calls from LSCP participants, dealing with

appointment queries, documenting messages and passing to the clinical team for

action.

To help the clinical team assess/treat patients

appropriately by obtaining additional information from primary care and

secondary care colleagues per clinical team requests.

Autonomously organise and prioritise your own workload

according to the variable demands of the LCSP service; adjusting the priorities

throughout the day as further work is emailed in to the department or when

processing more complex bookings and dealing with both internal and external

calls. Liaise with LHC team to advise of any issues around slot booking and

overbooking of clinics where guidance has not already been provided.

Identify any training needs and new opportunities, seek to

develop your own skills and knowledge beyond the training given at

induction. Further your own development

and support the training needs of the team. Identify in appraisals or in

discussion with your supervisor any additional training needs and external

training required, desired or completed.

Training, coaching and mentoring of new staff members in all

aspects of the role including taking calls, interpreting emails and post,

inputting data and getting to know the teams.

Any other duties commensurate with the role and

responsibilities of the post and be aware of the priorities and needs of the

manager to ensure deadlines are met.

To have a flexible approach to the departments

demands and to assist where appropriate in the provision of cover for other

colleagues and departments during emergencies, sickness and holidays.

Job responsibilities

To call and invite eligible patients to take part in lung

cancer screening, following script guidance, with positive encouragement for

patients to take part.

To build clinics and appointment templates in the LCSP

booking system, based on the staffing rota provided by the lead nurse.

To book new and review appointments as indicated by the lead

nurse and clinical team.

To re-allocate appointments from the Reserve Appointments Worklists.

To contact patients by telephone for short notice

appointment cancellations.

To ensure that all appointments which require cancelling or

amending are reallocated for patients.

To rebook patients from cancelled clinics and inform patient

either by telephone or letter, as appropriate.

Ensure all Trust and departmental policies and procedures

are adhered to to ensure standards are maintained in the department and all

tasks carried out correctly and within the correct timescales.

Ensure all demographic information is collected and updated.

Take telephone calls from LSCP participants, dealing with

appointment queries, documenting messages and passing to the clinical team for

action.

To help the clinical team assess/treat patients

appropriately by obtaining additional information from primary care and

secondary care colleagues per clinical team requests.

Autonomously organise and prioritise your own workload

according to the variable demands of the LCSP service; adjusting the priorities

throughout the day as further work is emailed in to the department or when

processing more complex bookings and dealing with both internal and external

calls. Liaise with LHC team to advise of any issues around slot booking and

overbooking of clinics where guidance has not already been provided.

Identify any training needs and new opportunities, seek to

develop your own skills and knowledge beyond the training given at

induction. Further your own development

and support the training needs of the team. Identify in appraisals or in

discussion with your supervisor any additional training needs and external

training required, desired or completed.

Training, coaching and mentoring of new staff members in all

aspects of the role including taking calls, interpreting emails and post,

inputting data and getting to know the teams.

Any other duties commensurate with the role and

responsibilities of the post and be aware of the priorities and needs of the

manager to ensure deadlines are met.

To have a flexible approach to the departments

demands and to assist where appropriate in the provision of cover for other

colleagues and departments during emergencies, sickness and holidays.

Person Specification

Special Skills & Knowledge

Essential

• Able to effectively organise and prioritise workload and meet departmental standards, timescales and deadlines.
• Excellent communication skills at all levels.
• A great telephone manner and ability to communicate effectively with patients via telephone, email and face to face.
• Ability to handle sensitive information, communicating in a sensitive and compassionate manner.
• Interested in ensuring patient satisfaction
• Able to work effectively as a team and autonomously with minimal supervision.
• Excellent Organisational skills and ability to prioritise.
• Ability to work under pressure.
• Good working knowledge of Microsoft Office packages including excel.
• Attention to detail
• Flexible in hours of work and responsibilities
• Works autonomously with minimum supervision

Desirable

• Knowledge and experience of NHS patient administration systems
• Knoweldge and experience of NHS Lung Cancer Screening Programme or other national cancer screening programmes.

Qualifications

Essential

• GCSE/equivalent in Maths and English,A levels or equivalent or NVQ 3 in Administration/Customer Care or relevant experience

Desirable

• MS Office qualifications

Experience

Essential

• Relevant experience of working in a busy office environment

Desirable

• NHS Experience
• Call centre Experience
• Booking appointments using a computer system

Special Requirements

Essential

• Good interpersonal skills
• Approachable and friendly
• Ability to maintain strict confidentiality
• Willing to undertake any training required for the post

Desirable

• Self Reliance

Person Specification

Special Skills & Knowledge

Essential

• Able to effectively organise and prioritise workload and meet departmental standards, timescales and deadlines.
• Excellent communication skills at all levels.
• A great telephone manner and ability to communicate effectively with patients via telephone, email and face to face.
• Ability to handle sensitive information, communicating in a sensitive and compassionate manner.
• Interested in ensuring patient satisfaction
• Able to work effectively as a team and autonomously with minimal supervision.
• Excellent Organisational skills and ability to prioritise.
• Ability to work under pressure.
• Good working knowledge of Microsoft Office packages including excel.
• Attention to detail
• Flexible in hours of work and responsibilities
• Works autonomously with minimum supervision

Desirable

• Knowledge and experience of NHS patient administration systems
• Knoweldge and experience of NHS Lung Cancer Screening Programme or other national cancer screening programmes.

Qualifications

Essential

• GCSE/equivalent in Maths and English,A levels or equivalent or NVQ 3 in Administration/Customer Care or relevant experience

Desirable

• MS Office qualifications

Experience

Essential

• Relevant experience of working in a busy office environment

Desirable

• NHS Experience
• Call centre Experience
• Booking appointments using a computer system

Special Requirements

Essential

• Good interpersonal skills
• Approachable and friendly
• Ability to maintain strict confidentiality
• Willing to undertake any training required for the post

Desirable

• Self Reliance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Chester Le Street Community Hospital

Front Street

CHESTER LE STREET

County Durham

DH3 3AT

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Chester Le Street Community Hospital

Front Street

CHESTER LE STREET

County Durham

DH3 3AT

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job responsibilities

To call and invite eligible patients to take part in lung

cancer screening, following script guidance, with positive encouragement for

patients to take part.

To build clinics and appointment templates in the LCSP

booking system, based on the staffing rota provided by the lead nurse.

To book new and review appointments as indicated by the lead

nurse and clinical team.

To re-allocate appointments from the Reserve Appointments Worklists.

To contact patients by telephone for short notice

appointment cancellations.

To ensure that all appointments which require cancelling or

amending are reallocated for patients.

To rebook patients from cancelled clinics and inform patient

either by telephone or letter, as appropriate.

Ensure all Trust and departmental policies and procedures

are adhered to to ensure standards are maintained in the department and all

tasks carried out correctly and within the correct timescales.

Ensure all demographic information is collected and updated.

Take telephone calls from LSCP participants, dealing with

appointment queries, documenting messages and passing to the clinical team for

action.

To help the clinical team assess/treat patients

appropriately by obtaining additional information from primary care and

secondary care colleagues per clinical team requests.

Autonomously organise and prioritise your own workload

according to the variable demands of the LCSP service; adjusting the priorities

throughout the day as further work is emailed in to the department or when

processing more complex bookings and dealing with both internal and external

calls. Liaise with LHC team to advise of any issues around slot booking and

overbooking of clinics where guidance has not already been provided.

Identify any training needs and new opportunities, seek to

develop your own skills and knowledge beyond the training given at

induction. Further your own development

and support the training needs of the team. Identify in appraisals or in

discussion with your supervisor any additional training needs and external

training required, desired or completed.

Training, coaching and mentoring of new staff members in all

aspects of the role including taking calls, interpreting emails and post,

inputting data and getting to know the teams.

Any other duties commensurate with the role and

responsibilities of the post and be aware of the priorities and needs of the

manager to ensure deadlines are met.

To have a flexible approach to the departments

demands and to assist where appropriate in the provision of cover for other

colleagues and departments during emergencies, sickness and holidays.

Special Skills & Knowledge

Essential

• Able to effectively organise and prioritise workload and meet departmental standards, timescales and deadlines.
• Excellent communication skills at all levels.
• A great telephone manner and ability to communicate effectively with patients via telephone, email and face to face.
• Ability to handle sensitive information, communicating in a sensitive and compassionate manner.
• Interested in ensuring patient satisfaction
• Able to work effectively as a team and autonomously with minimal supervision.
• Excellent Organisational skills and ability to prioritise.
• Ability to work under pressure.
• Good working knowledge of Microsoft Office packages including excel.
• Attention to detail
• Flexible in hours of work and responsibilities
• Works autonomously with minimum supervision

Desirable

• Knowledge and experience of NHS patient administration systems
• Knoweldge and experience of NHS Lung Cancer Screening Programme or other national cancer screening programmes.

Qualifications

Essential

• GCSE/equivalent in Maths and English,A levels or equivalent or NVQ 3 in Administration/Customer Care or relevant experience

Desirable

• MS Office qualifications

Experience

Essential

• Relevant experience of working in a busy office environment

Desirable

• NHS Experience
• Call centre Experience
• Booking appointments using a computer system

Special Requirements

Essential

• Good interpersonal skills
• Approachable and friendly
• Ability to maintain strict confidentiality
• Willing to undertake any training required for the post

Desirable

• Self Reliance