Receptionist - Barrow out of Hours

Cumbria Health are seeking a reliable and professional Receptionist to join our Barrow-in-Furness team on a permanent basis. You will play a vital role in

ensuring the efficient operation of the reception area at West

Cumberland Hospital.

This position follows a fixed shift pattern on a four-week rolling rota. Please see the attached rota for shift information. (working an average of 6.75 hours per week)

Why Work with Us?

Benefits include:

• A flexible work-life balance
• Access to high-quality training and professional development opportunities
• The opportunity to make a real difference in your community by supporting essential healthcare services.

Closing Date: 20/10/2026

WHEN APPLYING

FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN

CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS

EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.

We encourage

you to apply as early as possible as this job may close earlier than the

advertised closing date once enough applications have been received

Please note

that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

At

all times, Cumbria Health will deliver a service that is in line with our

values:

Clinically

Focussed: Everything

every one of us does is for the patient

Responsive: We listen and we respond quickly in a

patient focussed way

One

Team: We work together

to provide a high quality service which is organised and consistent, and in

partnership with both the local Acute and Community Trusts

High

Standards: We provide

skilled professionals working to the highest standards who are passionate about

improving patient care

Growth

& Sustainability:

With our strong roots we will continue to thrive and grow

Communities: Connecting and engaging to meet local

needs

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Details

Date posted

06 October 2026

Pay scheme

Other

Salary

£12.71 an hour

depending on shift

Contract

Permanent

Working pattern

Part-time

Reference number

B0554-26-0107

Job locations

Furness General Hospital

Dalton Lane

Barrow-in-Furness

Cumbria

LA14 4LF

United Kingdom

Job responsibilities

This

list of duties and responsibilities, which follows, represents the broad range

of tasks which may be required to be undertaken either routinely or

periodically. This list is not exhaustive,

and the role may include additional duties which are not listed here.

First

and foremost, post holder will be the initial point of contact for professionals

and professionals referred to Primary Medical care Out of Hours.

• To

contact patients with appointment times and to be the first point of contact

for patients arriving at the Treatment Centre.

• To

process confidential patient information to pass to Clinicians

• To coordinate

appointment bookings.

• Keeping

a watchful eye on patients waiting to be seen and in the case of worsening

symptoms, alerting a relevant professional.

• To

work autonomously, managing own workload effectively referring to Control Room

Supervisor, when necessary

• To liaise

with and follow advice, guidance and requests from the Control Room Supervisor

on shift to ensure the smooth running of the service.

• To

alert Emergency Services in the event of an emergency and/or gain help from

within the department.

• Carrying

out equipment checks and reporting issues to the Control Room Supervisor.

• To adhere to all Cumbria Health Policies

and Procedures

• To maintain a high level of confidentiality

and comply with the Data Protection Act.

Be aware of the nature of information dealt with and work in a manner

which ensures confidentiality and security at all times.

• To use a variety of computerised systems

to record patient details, Adastra/EMIS/Outlook etc this list is not

exhaustive.

• Participate and ensure own on-going

development, maintaining compliance for mandatory training.

• Undertake any other activities deemed

appropriate and necessary by the organisation.

• To be flexible and adaptable with

regards to shifts to support your team in rota cover, particularly over busy

periods such a Christmas and New Year.

Job responsibilities

This

list of duties and responsibilities, which follows, represents the broad range

of tasks which may be required to be undertaken either routinely or

periodically. This list is not exhaustive,

and the role may include additional duties which are not listed here.

First

and foremost, post holder will be the initial point of contact for professionals

and professionals referred to Primary Medical care Out of Hours.

• To

contact patients with appointment times and to be the first point of contact

for patients arriving at the Treatment Centre.

• To

process confidential patient information to pass to Clinicians

• To coordinate

appointment bookings.

• Keeping

a watchful eye on patients waiting to be seen and in the case of worsening

symptoms, alerting a relevant professional.

• To

work autonomously, managing own workload effectively referring to Control Room

Supervisor, when necessary

• To liaise

with and follow advice, guidance and requests from the Control Room Supervisor

on shift to ensure the smooth running of the service.

• To

alert Emergency Services in the event of an emergency and/or gain help from

within the department.

• Carrying

out equipment checks and reporting issues to the Control Room Supervisor.

• To adhere to all Cumbria Health Policies

and Procedures

• To maintain a high level of confidentiality

and comply with the Data Protection Act.

Be aware of the nature of information dealt with and work in a manner

which ensures confidentiality and security at all times.

• To use a variety of computerised systems

to record patient details, Adastra/EMIS/Outlook etc this list is not

exhaustive.

• Participate and ensure own on-going

development, maintaining compliance for mandatory training.

• Undertake any other activities deemed

appropriate and necessary by the organisation.

• To be flexible and adaptable with

regards to shifts to support your team in rota cover, particularly over busy

periods such a Christmas and New Year.

Person Specification

Qualifications

Essential

• GCSE English and Maths (or equivalent)

Desirable

• IT or system training qualification
• NVQ Business Administration

Skills and Aptitudes

Essential

• Excellent oral and written communication skills including exceptional telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Close attention to detail and ability to log information accurately and in a timely manner.
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure whilst remaining calm
• Able to maintain a high level of confidentiality

Desirable

• Confidence in using
• multiple systems and
• communication methods
• simultaneously

Personal Circumstances

Essential

• Friendly, approachable and professional manner
• Reliable and responsible approach to work
• Flexible and adaptable to service needs
• Team player with a positive and supportive attitude
• Ability to build rapport with patients and colleagues

Desirable

• Experience of working in a fast-paced or high demand environment

Other requirements

Essential

• Ability to work unsocial hours, including evenings, nights, weekends and Bank Holidays
• Understanding of confidentiality and Information Governance (GDPR)
• Ability to respond flexibly to service demand within the scope of the role

Desirable

• Willingness to undertake further training relevant to the role

Experience

Essential

• Experience of working in a customer-facing or
• patient-facing role
• Experience of using computer systems and
• confidence in learning new systems
• Experience of working as part of a team in a
• busy environment

Desirable

• Previous experience
• working within the
• NHS.
• Experience of using
• clinical or appointment
• systems (e.g. Adastra,
• EMIS)

Person Specification

Qualifications

Essential

• GCSE English and Maths (or equivalent)

Desirable

• IT or system training qualification
• NVQ Business Administration

Skills and Aptitudes

Essential

• Excellent oral and written communication skills including exceptional telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Close attention to detail and ability to log information accurately and in a timely manner.
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure whilst remaining calm
• Able to maintain a high level of confidentiality

Desirable

• Confidence in using
• multiple systems and
• communication methods
• simultaneously

Personal Circumstances

Essential

• Friendly, approachable and professional manner
• Reliable and responsible approach to work
• Flexible and adaptable to service needs
• Team player with a positive and supportive attitude
• Ability to build rapport with patients and colleagues

Desirable

• Experience of working in a fast-paced or high demand environment

Other requirements

Essential

• Ability to work unsocial hours, including evenings, nights, weekends and Bank Holidays
• Understanding of confidentiality and Information Governance (GDPR)
• Ability to respond flexibly to service demand within the scope of the role

Desirable

• Willingness to undertake further training relevant to the role

Experience

Essential

• Experience of working in a customer-facing or
• patient-facing role
• Experience of using computer systems and
• confidence in learning new systems
• Experience of working as part of a team in a
• busy environment

Desirable

• Previous experience
• working within the
• NHS.
• Experience of using
• clinical or appointment
• systems (e.g. Adastra,
• EMIS)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria Health

Address

Furness General Hospital

Dalton Lane

Barrow-in-Furness

Cumbria

LA14 4LF

United Kingdom

Employer's website

https://cumbriahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Cumbria Health

Address

Furness General Hospital

Dalton Lane

Barrow-in-Furness

Cumbria

LA14 4LF

United Kingdom

Employer's website

https://cumbriahealth.co.uk/ (Opens in a new tab)

Job responsibilities

This

list of duties and responsibilities, which follows, represents the broad range

of tasks which may be required to be undertaken either routinely or

periodically. This list is not exhaustive,

and the role may include additional duties which are not listed here.

First

and foremost, post holder will be the initial point of contact for professionals

and professionals referred to Primary Medical care Out of Hours.

• To

contact patients with appointment times and to be the first point of contact

for patients arriving at the Treatment Centre.

• To

process confidential patient information to pass to Clinicians

• To coordinate

appointment bookings.

• Keeping

a watchful eye on patients waiting to be seen and in the case of worsening

symptoms, alerting a relevant professional.

• To

work autonomously, managing own workload effectively referring to Control Room

Supervisor, when necessary

• To liaise

with and follow advice, guidance and requests from the Control Room Supervisor

on shift to ensure the smooth running of the service.

• To

alert Emergency Services in the event of an emergency and/or gain help from

within the department.

• Carrying

out equipment checks and reporting issues to the Control Room Supervisor.

• To adhere to all Cumbria Health Policies

and Procedures

• To maintain a high level of confidentiality

and comply with the Data Protection Act.

Be aware of the nature of information dealt with and work in a manner

which ensures confidentiality and security at all times.

• To use a variety of computerised systems

to record patient details, Adastra/EMIS/Outlook etc this list is not

exhaustive.

• Participate and ensure own on-going

development, maintaining compliance for mandatory training.

• Undertake any other activities deemed

appropriate and necessary by the organisation.

• To be flexible and adaptable with

regards to shifts to support your team in rota cover, particularly over busy

periods such a Christmas and New Year.

Qualifications

Essential

• GCSE English and Maths (or equivalent)

Desirable

• IT or system training qualification
• NVQ Business Administration

Skills and Aptitudes

Essential

• Excellent oral and written communication skills including exceptional telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Close attention to detail and ability to log information accurately and in a timely manner.
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure whilst remaining calm
• Able to maintain a high level of confidentiality

Desirable

• Confidence in using
• multiple systems and
• communication methods
• simultaneously

Personal Circumstances

Essential

• Friendly, approachable and professional manner
• Reliable and responsible approach to work
• Flexible and adaptable to service needs
• Team player with a positive and supportive attitude
• Ability to build rapport with patients and colleagues

Desirable

• Experience of working in a fast-paced or high demand environment

Other requirements

Essential

• Ability to work unsocial hours, including evenings, nights, weekends and Bank Holidays
• Understanding of confidentiality and Information Governance (GDPR)
• Ability to respond flexibly to service demand within the scope of the role

Desirable

• Willingness to undertake further training relevant to the role

Experience

Essential

• Experience of working in a customer-facing or
• patient-facing role
• Experience of using computer systems and
• confidence in learning new systems
• Experience of working as part of a team in a
• busy environment

Desirable

• Previous experience
• working within the
• NHS.
• Experience of using
• clinical or appointment
• systems (e.g. Adastra,
• EMIS)