Disclosures Processor - Administration Officer

A unique and exciting opportunity has arisen to join the Disclosures Team based at St Nicholas Hospital in Newcastle upon Tyne as a Band 3 Disclosures Officer. This is a permanent full-time position (37.5 hours a week).

Applications are invited from a suitably qualified and experienced person to join our busy Team. The post holder must have relevant Data Protection Act experience, experience of working as a member of a very busy admin team, be flexible and friendly in their demeanour, hold a high standard of IT skills and knowledge and usage of RiO.

Main duties of the job

The post holder will be required to acknowledge receipt of requests, collate the required information, identify third party information and/or any contentious information, liaise with the appropriate healthcare professionals and requestor and prepare the records for disclosure including any redaction of information as directed by the appropriate healthcare professional. In addition to facilitating the disclosure process, the post holder will provide support to Trust employees of all levels, service users, careers, and external organisations regarding queries around confidentiality and information sharing.

The post holder will also provide cross cover as needed to the Records Department.

It is essential that the post holder demonstrates an eye for detail, has excellent interpersonal skills and practical administrative experience.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Details

Date posted

07 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-SS26-054-HN-A

Job locations

St Nicholas Hospital

Newcastle upon Tyne

NE3 3XT

United Kingdom

Job responsibilities

Please find attached job description for full details.

Advertising date : 12 October2026

Closing date : 21st October 2026

We welcome your application.

Job responsibilities

Please find attached job description for full details.

Advertising date : 12 October2026

Closing date : 21st October 2026

We welcome your application.

Person Specification

Qualifications and Education

Essential

• Background in Administration, Business, Law, Health or Social Work or 2 years in an office environment
• RSA II or equivalent
• NVQ Level 3 in administration or equivalent experience

Desirable

• Qualification in Data Protection

Experience and Knowledge

Essential

• Experience of working in the NHS environment
• Knowledge of the DPA, GDPR, AHR, FOIA
• Knowledge and understanding of Information Governance topics including: Records Management, Information Security, Confidentiality and Data Quality

Desirable

• Experience of multi agency/professional working
• Experience of working of the RiO information system, Safeguard, PDT, NTWPI and Health Records
• Knowledge of the Freedom of Information Act 2000 and how it relates to the disclosure of personal information

Skills and Competencies

Essential

• Excellent interpersonal and diplomacy skills
• Excellent presentation skills both written and verbal
• Information technology skills including email, internet, spreadsheets, database
• Communication & Organisational skills

Personal Attributes

Essential

• Ability to work under pressure and meet tight deadlines
• Proven credibility to achieve and maintain quality relationships with consumers internal and external
• Highly motivated and enthusiastic
• Willing to learn and constantly updated knowledge base
• Understanding of sensitivity of this work
• Confidentiality
• Good team worker

Person Specification

Qualifications and Education

Essential

• Background in Administration, Business, Law, Health or Social Work or 2 years in an office environment
• RSA II or equivalent
• NVQ Level 3 in administration or equivalent experience

Desirable

• Qualification in Data Protection

Experience and Knowledge

Essential

• Experience of working in the NHS environment
• Knowledge of the DPA, GDPR, AHR, FOIA
• Knowledge and understanding of Information Governance topics including: Records Management, Information Security, Confidentiality and Data Quality

Desirable

• Experience of multi agency/professional working
• Experience of working of the RiO information system, Safeguard, PDT, NTWPI and Health Records
• Knowledge of the Freedom of Information Act 2000 and how it relates to the disclosure of personal information

Skills and Competencies

Essential

• Excellent interpersonal and diplomacy skills
• Excellent presentation skills both written and verbal
• Information technology skills including email, internet, spreadsheets, database
• Communication & Organisational skills

Personal Attributes

Essential

• Ability to work under pressure and meet tight deadlines
• Proven credibility to achieve and maintain quality relationships with consumers internal and external
• Highly motivated and enthusiastic
• Willing to learn and constantly updated knowledge base
• Understanding of sensitivity of this work
• Confidentiality
• Good team worker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

St Nicholas Hospital

Newcastle upon Tyne

NE3 3XT

United Kingdom

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

St Nicholas Hospital

Newcastle upon Tyne

NE3 3XT

United Kingdom

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

Job responsibilities

Please find attached job description for full details.

Advertising date : 12 October2026

Closing date : 21st October 2026

We welcome your application.

Qualifications and Education

Essential

• Background in Administration, Business, Law, Health or Social Work or 2 years in an office environment
• RSA II or equivalent
• NVQ Level 3 in administration or equivalent experience

Desirable

• Qualification in Data Protection

Experience and Knowledge

Essential

• Experience of working in the NHS environment
• Knowledge of the DPA, GDPR, AHR, FOIA
• Knowledge and understanding of Information Governance topics including: Records Management, Information Security, Confidentiality and Data Quality

Desirable

• Experience of multi agency/professional working
• Experience of working of the RiO information system, Safeguard, PDT, NTWPI and Health Records
• Knowledge of the Freedom of Information Act 2000 and how it relates to the disclosure of personal information

Skills and Competencies

Essential

• Excellent interpersonal and diplomacy skills
• Excellent presentation skills both written and verbal
• Information technology skills including email, internet, spreadsheets, database
• Communication & Organisational skills

Personal Attributes

Essential

• Ability to work under pressure and meet tight deadlines
• Proven credibility to achieve and maintain quality relationships with consumers internal and external
• Highly motivated and enthusiastic
• Willing to learn and constantly updated knowledge base
• Understanding of sensitivity of this work
• Confidentiality
• Good team worker