Care Transfer Administrator

Join the Derby and Derbyshire Care Transfer Hub and help people move safely and promptly from hospital into the right community-based care. As a Care Transfer Administrator, you will provide essential administrative coordination for a busy multi-agency team, helping referrals progress efficiently through the brokerage processes over winter and ensuring accurate information is available to support timely decisions.

Your day-to-day work will include managing updates into brokerage services and shared inboxes, gathering missing information, maintaining accurate digital records, responding to queries and supporting practitioners with a range of administrative tasks.

We are looking for a friendly, organised and adaptable person with excellent communication, customer service and IT skills. You will be able to prioritise competing tasks, maintain confidentiality, enter information accurately and remain calm in a fast-paced environment. Experience of managing inboxes, records and varied administrative workloads is essential; knowledge of health and social care is desirable.

Main duties of the job

• Manage and coordinate updates relating to brokerage workflows.
• Monitor referral lists and shared team inboxes, ensuring requests are progressed promptly.
• Gather missing or additional information from hospital teams and partner organisations.
• Respond to enquiries from people, families, clinical teams, care providers and support services.
• Provide administrative support to Care Transfer Hub practitioners and the wider multi-agency team.
• Accurately record, update and maintain discharge information in electronic systems.
• Ensure relevant information is communicated appropriately between health, social care and partner agencies.
• Support the coordination of safe and timely transfers of care from hospital into community services.
• Prioritise urgent and competing tasks, resolve routine problems and escalate issues where required.
• Maintain confidentiality and comply with information governance requirements.
• Use a range of digital systems, including Microsoft Office, Teams, Mosaic, SystmOne and local health and social care records.
• Undertake general administrative duties, including record management, ordering supplies and receiving deliveries.
• Work flexibly at Clay Cross Hospital to meet service needs.

About us

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Details

Date posted

09 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

pa, pro rata

Contract

Secondment

Working pattern

Full-time

Reference number

842-SCS-7889-26

Job locations

Clay Cross Hospital

Clay Cross

S45 9NZ

United Kingdom

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Education, Qualifications and Training

Essential

• GCSEs at Grade C/Level 4 or equivalent, including English and Mathematics. Competent in Microsoft Word, Outlook, Excel and Teams. Willing and able to learn new IT systems.

Desirable

• Experience of SystmOne, Mosaic, Liquid Logic or similar systems.

Experience and Knowledge

Essential

• Evidence of inbox management, diary management, team working, accurate data entry, record keeping and meeting deadlines.

Desirable

• Knowledge or experience of health, social care, discharge or intermediate-care services.

Skills and Attributes

Essential

• Strong communication, organisation, prioritisation, confidentiality, adaptability and problem-solving skills.

Desirable

• Experience of working across organisational or professional boundaries.

Values and Behaviours

Essential

• Demonstrates integrity, professionalism, teamwork and alignment with DCHS values.

Desirable

• Evidence of supporting service improvement or organisational change.

Other Role Requirements

Essential

• Able to work flexibly across the seven-day service when required.

Desirable

• Experience of rotational, agile or multisite working.

Person Specification

Education, Qualifications and Training

Essential

• GCSEs at Grade C/Level 4 or equivalent, including English and Mathematics. Competent in Microsoft Word, Outlook, Excel and Teams. Willing and able to learn new IT systems.

Desirable

• Experience of SystmOne, Mosaic, Liquid Logic or similar systems.

Experience and Knowledge

Essential

• Evidence of inbox management, diary management, team working, accurate data entry, record keeping and meeting deadlines.

Desirable

• Knowledge or experience of health, social care, discharge or intermediate-care services.

Skills and Attributes

Essential

• Strong communication, organisation, prioritisation, confidentiality, adaptability and problem-solving skills.

Desirable

• Experience of working across organisational or professional boundaries.

Values and Behaviours

Essential

• Demonstrates integrity, professionalism, teamwork and alignment with DCHS values.

Desirable

• Evidence of supporting service improvement or organisational change.

Other Role Requirements

Essential

• Able to work flexibly across the seven-day service when required.

Desirable

• Experience of rotational, agile or multisite working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Clay Cross Hospital

Clay Cross

S45 9NZ

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Clay Cross Hospital

Clay Cross

S45 9NZ

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Education, Qualifications and Training

Essential

• GCSEs at Grade C/Level 4 or equivalent, including English and Mathematics. Competent in Microsoft Word, Outlook, Excel and Teams. Willing and able to learn new IT systems.

Desirable

• Experience of SystmOne, Mosaic, Liquid Logic or similar systems.

Experience and Knowledge

Essential

• Evidence of inbox management, diary management, team working, accurate data entry, record keeping and meeting deadlines.

Desirable

• Knowledge or experience of health, social care, discharge or intermediate-care services.

Skills and Attributes

Essential

• Strong communication, organisation, prioritisation, confidentiality, adaptability and problem-solving skills.

Desirable

• Experience of working across organisational or professional boundaries.

Values and Behaviours

Essential

• Demonstrates integrity, professionalism, teamwork and alignment with DCHS values.

Desirable

• Evidence of supporting service improvement or organisational change.

Other Role Requirements

Essential

• Able to work flexibly across the seven-day service when required.

Desirable

• Experience of rotational, agile or multisite working.