Information Support Officer

This role is key to supporting frontline clinicians and operational service managers to improve their data quality that underpins accurate patient records, activity reporting, workforce data and roster compliance, providing targeted coaching, real-time issue resolution and embedded support to frontline teams..

o Provide support to Care Delivery Services as 'on the ground' experts.

o Provide information, training and improvement support to frontline services as needed.

o Routinely undertake and promote data quality checks to ensure high level accuracy of data.

o Respond to issues, routine enquiries and problems as well as supporting the production of management and corporate informationrequests from the systems.

o Provide day-to-day practical support to improve data entry, set-up templates, address housekeeping issues and provide technicalsupport to frontline teams at a local level.

The most appropriate base will be discussed and agreed with the successful candidate. There will be theneed to flex working across bases.

Due to the nature of the role, applicants must be able to travel independently across the locality and have access to a suitable vehicle for business purposes.

Main duties of the job

The purpose of the role will be to engage and assist frontline services to maximise the data quality, functionality and benefits from the informationsystems used. This will include providing advice, guidance and training in relation to for example, SystmOne, ESR, eRostering and any otherinformation systems utilised by the teams.This post is ideal for an individual with a good working knowledge and experience of supporting clinicians and managers to use SystmOne,eRoster and ESR. Applicants are asked to include any examples of how they have supported clinicians to use these systems more effectively, orto improve the quality of information held in them.The role will need to provide efficient, customer focused support; maintaining excellent relationships with frontline clinicians, operationalmanagement and corporate software teams.Good communication, prioritisation skills and experience of producing clear, succinct correspondence is essential.

The successful candidate will need to be able to work on their own initiative, providing advice, support and training to managers and staff asrequiredYou will have the opportunity to really make a difference in ensuring that quality services are delivered both now and into the future based aroundour patient needs.As an employee it will be your responsibility to ensure that your behaviour and values reflect those set out in the DCHS Way.

About us

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

pa pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

842-SCS-7826-26

Job locations

Community

High Peak & Dales, Derbyshire

SK17 6TE

United Kingdom

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Experience and Skills

Essential

• Evidence of regular use and competence of SystmOne
• Evidence of high-level IT skills using relevant software to the role
• Evidence of excellent written and verbal communication skills to support colleagues and to present information clearly
• Evidence of being a supportive and effective team player
• Evidence of regular use and competence of E-Roster
• Be able to travel independently across the locality and have access to a suitable vehicle for business purposes.

Desirable

• Experience developing and delivering training
• Experience of service improvement activities

Qualifications

Essential

• Diploma / HNC or above in relevant subject Or NVQ level 4 in relevant subject OR relevant experience and willingness to work towards

Person Specification

Experience and Skills

Essential

• Evidence of regular use and competence of SystmOne
• Evidence of high-level IT skills using relevant software to the role
• Evidence of excellent written and verbal communication skills to support colleagues and to present information clearly
• Evidence of being a supportive and effective team player
• Evidence of regular use and competence of E-Roster
• Be able to travel independently across the locality and have access to a suitable vehicle for business purposes.

Desirable

• Experience developing and delivering training
• Experience of service improvement activities

Qualifications

Essential

• Diploma / HNC or above in relevant subject Or NVQ level 4 in relevant subject OR relevant experience and willingness to work towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Community

High Peak & Dales, Derbyshire

SK17 6TE

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Community

High Peak & Dales, Derbyshire

SK17 6TE

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Experience and Skills

Essential

• Evidence of regular use and competence of SystmOne
• Evidence of high-level IT skills using relevant software to the role
• Evidence of excellent written and verbal communication skills to support colleagues and to present information clearly
• Evidence of being a supportive and effective team player
• Evidence of regular use and competence of E-Roster
• Be able to travel independently across the locality and have access to a suitable vehicle for business purposes.

Desirable

• Experience developing and delivering training
• Experience of service improvement activities

Qualifications

Essential

• Diploma / HNC or above in relevant subject Or NVQ level 4 in relevant subject OR relevant experience and willingness to work towards